Housing Advice & Homeless Prevention Officer
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Cyflog: | £21.00 i £27.38 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Gorffennaf 2025 |
| Lleoliad: | Hillingdon, Uxbridge |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Raynet Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | RQ1531936 |
Crynodeb
1. People Management
▪ No direct supervisory responsibility however may be requirement to assist in
induction and training of peers and new employees.
2. Customer Management
▪ To actively support the management of the service delivering a professional,
responsive and individualised service to Hillingdon residents requiring housing
advice and to explore and sign-post to housing options.
▪ To demonstrate understanding of the Council’s Customer Care Standards and
ensure that these standards are met in order to deliver the Council vision of ‘putting
our residents first’.
▪ To provide holistic, informed and accurate housing advice which is “right first time”,
to all approaches to the service.
▪ To support, coach and empower residents to independently assess and manage
their own housing situation and make informed choices.
3. Operational Service Delivery
▪ To ensure that potentially homeless clients are given advice and assistance
including those in housing need to whom the Council has no legal obligation to
provide emergency accommodation to claim housing and other welfare benefits
available to them with the aim of preventing or delaying homelessness, including
the use of discretionary hardship payments (DHP).
▪ To assess and determine applications from homeless households within the terms
of part VII of the Housing Act 1996.
▪ To discharge the Council’s statutory duty in investigating, assessing and
determining applications from homeless households within the terms of part VII of
the Housing Act 1996.
▪ No direct supervisory responsibility however may be requirement to assist in
induction and training of peers and new employees.
2. Customer Management
▪ To actively support the management of the service delivering a professional,
responsive and individualised service to Hillingdon residents requiring housing
advice and to explore and sign-post to housing options.
▪ To demonstrate understanding of the Council’s Customer Care Standards and
ensure that these standards are met in order to deliver the Council vision of ‘putting
our residents first’.
▪ To provide holistic, informed and accurate housing advice which is “right first time”,
to all approaches to the service.
▪ To support, coach and empower residents to independently assess and manage
their own housing situation and make informed choices.
3. Operational Service Delivery
▪ To ensure that potentially homeless clients are given advice and assistance
including those in housing need to whom the Council has no legal obligation to
provide emergency accommodation to claim housing and other welfare benefits
available to them with the aim of preventing or delaying homelessness, including
the use of discretionary hardship payments (DHP).
▪ To assess and determine applications from homeless households within the terms
of part VII of the Housing Act 1996.
▪ To discharge the Council’s statutory duty in investigating, assessing and
determining applications from homeless households within the terms of part VII of
the Housing Act 1996.