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Senior Service Administrator
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £31,944.00 i £34,937.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31944.00 - £34937.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2025 |
| Lleoliad: | Lewisham, SE8 4AT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9334-25-0561 |
Crynodeb
Senior Reception / Administrative duties: To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable. To provide proactive and comprehensive senior reception and administrative support to ensure that all office procedures are carried out efficiently and where necessary initiate new ones bringing ideas to the team in order to maximise effective working. To provide cover for other administrative staff within the service during periods of absence, ensuring junior admin staff duties are completed where required To collate and provide performance data as required on a regular basis as identified to the Business Manager Monitor and update operational data quality information proactively to ensure targets and standards are met. To be jointly responsible for updating and maintaining the Service Website. Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary. Provide supervision to junior admin staff on a regular basis (monthly) where delegated and as appropriate, identifying training and development needs. To maintain full and appropriate signed written records of all supervision sessions To address issues of poor performance in conjunction with the Business Manager in accordance with Trust Policy and Procedure. To comply with data protection requests. To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings. To undertake any other duties considered relevant by the management of Lewisham Community Mental Health Team as appropriate to the banding of this post, as negotiated with the Business Manager. To provide cover for the Business Manager on an adhoc basis as required. Please see job description/person spec.