Road Logistics Customer Care & Operations Specialist
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Gorffennaf 2025 |
| Lleoliad: | Belfast, B1 1AY |
| Cwmni: | Kuehne + Nagel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1581-43457105 |
Crynodeb
Kühne + Nagel (AG & Co.) KG
Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We’re looking for a Road Logistics Customer Care Operations Specialist to join our dynamic Road Sales team and play a key role in supporting our clients and freight operations.As a Customer Care Operations Specialist, you’ll be the backbone of our branch’s client support, ensuring shipments are processed efficiently and customers are kept informed every step of the way. You’ll collaborate closely with Freight Account Managers and other departments to deliver seamless service and operational excellence.
How you create impact
- Process client and overseas bookings accurately.
- Provide operational & sales support to Freight Account Managers.
- Coordinate with all parties to manage the movement of goods.
- Resolve shipment issues and keep clients updated.
- Handle sales and purchase invoicing/queries for the branch.
- Promote a positive team culture and support cross-departmental tasks.
- Ensure compliance with health & safety, quality, and security standards.
What we would like you to bring
- Secondary school education or equivalent.
- Strong background in customer service with attention to detail and accuracy.
- Excellent communication and interpersonal abilities
- Strong organisational skills and ability to manage priorities
- Team-oriented with a proactive mindset
- A commercially minded attitude is essential
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We’re looking for a Road Logistics Customer Care Operations Specialist to join our dynamic Road Sales team and play a key role in supporting our clients and freight operations.As a Customer Care Operations Specialist, you’ll be the backbone of our branch’s client support, ensuring shipments are processed efficiently and customers are kept informed every step of the way. You’ll collaborate closely with Freight Account Managers and other departments to deliver seamless service and operational excellence.
How you create impact
- Process client and overseas bookings accurately.
- Provide operational & sales support to Freight Account Managers.
- Coordinate with all parties to manage the movement of goods.
- Resolve shipment issues and keep clients updated.
- Handle sales and purchase invoicing/queries for the branch.
- Promote a positive team culture and support cross-departmental tasks.
- Ensure compliance with health & safety, quality, and security standards.
What we would like you to bring
- Secondary school education or equivalent.
- Strong background in customer service with attention to detail and accuracy.
- Excellent communication and interpersonal abilities
- Strong organisational skills and ability to manage priorities
- Team-oriented with a proactive mindset
- A commercially minded attitude is essential
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.