Sea Logistics Operational Care Specialist
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Birmingham, B1 1AY |
| Cwmni: | Kuehne + Nagel |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1796-43475753 |
Crynodeb
Kühne + Nagel (AG & Co.) KG
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Operational Care Specialist to join us in Birmingham-Aston
The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for the timely processing of tasks through Business Process Automation (BPA) which include the correct linking of sales quotation to the shipments and accurate costing and GP. The Operational Care Specialist is responsible for managing the coordination of customer shipments and the accurate and timely update of key milestones into the operational system and liaising with the Customer Care Specialist within the Customer Care Locations (CCL).
How you create impact
- Prepare shipment files ready for Import validating consignee and shipment data to requirements
- Create customs clearance instruction for Import cargo identifying missing customer information and sourcing from Customer Care Locations
- Completion of detailed excel worksheets analysing commercial documentation to support Customs department
- Maximise gross profit on every shipment by ensuring timely completion of tasks with effective escalation
- Investigate and resolve where possible, schedule changes and non-chronological routing issues and missing references and statuses and notify the respective parties in case of issues
- Maintain ticketing system requests within set Key Metrics ensuring customer service mentality
- Immediately report problems, operational disputes or discrepancies to your team leader
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
What we would like you to bring
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially excel
- Strong customer service orientation
- Ability to communicate effectively
- Creative thinker with a knack for offering insightful, out-of-the-box solutions
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Operational Care Specialist to join us in Birmingham-Aston
The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for the timely processing of tasks through Business Process Automation (BPA) which include the correct linking of sales quotation to the shipments and accurate costing and GP. The Operational Care Specialist is responsible for managing the coordination of customer shipments and the accurate and timely update of key milestones into the operational system and liaising with the Customer Care Specialist within the Customer Care Locations (CCL).
How you create impact
- Prepare shipment files ready for Import validating consignee and shipment data to requirements
- Create customs clearance instruction for Import cargo identifying missing customer information and sourcing from Customer Care Locations
- Completion of detailed excel worksheets analysing commercial documentation to support Customs department
- Maximise gross profit on every shipment by ensuring timely completion of tasks with effective escalation
- Investigate and resolve where possible, schedule changes and non-chronological routing issues and missing references and statuses and notify the respective parties in case of issues
- Maintain ticketing system requests within set Key Metrics ensuring customer service mentality
- Immediately report problems, operational disputes or discrepancies to your team leader
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
What we would like you to bring
- Ability to understand and execute new processes
- Excellent knowledge of MS office features, especially excel
- Strong customer service orientation
- Ability to communicate effectively
- Creative thinker with a knack for offering insightful, out-of-the-box solutions
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.