6859 - SAP Business Objects Report Writer
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £34,140 i £42,019 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | The national salary range is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 6859 |
Crynodeb
Key Responsibilities:
Incident Management
Manage incidents for the Live Service reporting resolver group(s) in line with Operational Level Agreements.
Resolve Incidents using knowledge of the HMPPS applications, supported functions and Business Objects reporting tool.
Allocate incidents to specialist personnel within the team where appropriate. Actively monitor delegated cases, obtain progress reports, and see through to resolution.
Produce Service Desk workaround documents for appropriate incidents.
Liaise with key stakeholders to seek continual service improvements within the incident management function; review Service Desk scripts, ensure that key information is captured by the agents whilst ensuring call times are kept to a minimum.
Engage with the service provider representatives to ensure they are delivering resolutions as specified in the joint agreement and to the needs of the business.
Measure and report on the performance of the LS Reporting Incident Management Function.
Change and Release
Design and build web intelligence reports to support the HMPPS applications. Reports are to adhere to agreed business standards and include technical specification documentation.
Test reports, universe design changes and specifications produced as part of the business change process. Detailed test exit reports including scenario-based testing are to be produced.
Actively plan, document, and manage changes and releases. Plan, manage, document, and deliver releases through the release cycle to deployment into the various live environments.
Risk Management
Identify risks within key areas of Live Service Reporting. Produce methods for mitigating risks and work with Live Service reporting management to implement measures.
Continual Service Improvement (CSI)
Organise, plan, manage and contribute to CSI improvement projects, including the Centralised Reporting Project, Report consolidation exercise and upgrade or replacement of Business Objects.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
IT literate - with good working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook) or equivalent
Experience in one or more of the following
HMPPS Applications - National Delius, OASys, Prison NOMIS
SAP Business Objects Reporting Software – including Business Objects Web Intelligence or equivalent.
Experience or awareness of Business Objects universe design.
Knowledge and experience of using SQL.
Understanding or working experience of Information Technology Information Library (ITIL) and Agile methodology
Experience in managing data, including following security and consent processes
Building effective working relationships with a team and stakeholders
Willingness to be assessed against the requirements for SC clearance.
Incident Management
Manage incidents for the Live Service reporting resolver group(s) in line with Operational Level Agreements.
Resolve Incidents using knowledge of the HMPPS applications, supported functions and Business Objects reporting tool.
Allocate incidents to specialist personnel within the team where appropriate. Actively monitor delegated cases, obtain progress reports, and see through to resolution.
Produce Service Desk workaround documents for appropriate incidents.
Liaise with key stakeholders to seek continual service improvements within the incident management function; review Service Desk scripts, ensure that key information is captured by the agents whilst ensuring call times are kept to a minimum.
Engage with the service provider representatives to ensure they are delivering resolutions as specified in the joint agreement and to the needs of the business.
Measure and report on the performance of the LS Reporting Incident Management Function.
Change and Release
Design and build web intelligence reports to support the HMPPS applications. Reports are to adhere to agreed business standards and include technical specification documentation.
Test reports, universe design changes and specifications produced as part of the business change process. Detailed test exit reports including scenario-based testing are to be produced.
Actively plan, document, and manage changes and releases. Plan, manage, document, and deliver releases through the release cycle to deployment into the various live environments.
Risk Management
Identify risks within key areas of Live Service Reporting. Produce methods for mitigating risks and work with Live Service reporting management to implement measures.
Continual Service Improvement (CSI)
Organise, plan, manage and contribute to CSI improvement projects, including the Centralised Reporting Project, Report consolidation exercise and upgrade or replacement of Business Objects.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
IT literate - with good working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook) or equivalent
Experience in one or more of the following
HMPPS Applications - National Delius, OASys, Prison NOMIS
SAP Business Objects Reporting Software – including Business Objects Web Intelligence or equivalent.
Experience or awareness of Business Objects universe design.
Knowledge and experience of using SQL.
Understanding or working experience of Information Technology Information Library (ITIL) and Agile methodology
Experience in managing data, including following security and consent processes
Building effective working relationships with a team and stakeholders
Willingness to be assessed against the requirements for SC clearance.