Scheduler
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £15,212 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | Based on 18 hours per week |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 25 Mehefin 2025 |
| Lleoliad: | Sunderland, Tyne & Wear |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Gentoo Group Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
We are thrilled to announce an exciting opportunity to join our Support Services team as a Scheduler, on a 3-month fixed-term basis. This new role reflects our commitment to growth and delivering outstanding service to our valued customers.
In this role, you will work closely with managers and trade teams to effectively manage trade diaries to deliver an efficient, cost-effective and excellent service to our customers. Your work will directly contribute to the safety and satisfaction of our customers.
Our customers are at the core of everything we do, and we are looking for individuals who take pride in delivering exceptional service. Strong communication skills with customers, colleagues, and wider teams are essential to delivering an exceptional service to every customer.
This position offers a standard 18-hour working week, with flexibility to accommodate occasional overtime as needed to support the business. We are also proud to offer training and development opportunities, empowering you to expand your expertise, enhance your performance, and achieve professional growth.
Join us and be part of a team that values excellence, collaboration, and making a real difference in the lives of our customers.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Ensure all trade diaries are populated with available work in the most efficient manner which drives resource efficiency and productivity in order to deliver an excellent service to our customers.
Ensure all activities completed are in line with agreed KPI’s.
Provide excellent customer service by fostering clear communication and a respectful attitude toward customers, colleagues, and stakeholders.
Proactively address any gaps or other issues in diaries highlighting any support needed to the relevant Manager and your Team Leader.
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Take calls from Operatives for follow on work / additional time and support as needed.
Take queries and calls from the Call Handling Team and Housing to address and resolve queries from customers in the most efficient and effective manner.
Contact customers to schedule and arrange appointments as needed.
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working ensuring a customer approach and delivery of an excellent customer experience e.g. scaffolding process, notification of leavers, multiple repairs report etc.
What we are looking for:
Work experience in a similar role ideally within a highly regulated business.
Ability to plan effectively with the ability to obtain and interrogate data to inform planning.
Excellent organisation skills with the ability to work autonomously with minimal supervision.
Attention to detail with the proven ability of accurate and efficient administrative and data input skills.
Excellent communication and customer care skills.
The ability to problem solve and work as part of a fast-paced team.
Excellent computer skills including but not limited to Microsoft packages as well as being able to confidently navigate around in-house systems.
A flexible approach to meet the demands of the role.
Openness for continual learning and developing skills in order to carry out duties and responsibilities.
In this role, you will work closely with managers and trade teams to effectively manage trade diaries to deliver an efficient, cost-effective and excellent service to our customers. Your work will directly contribute to the safety and satisfaction of our customers.
Our customers are at the core of everything we do, and we are looking for individuals who take pride in delivering exceptional service. Strong communication skills with customers, colleagues, and wider teams are essential to delivering an exceptional service to every customer.
This position offers a standard 18-hour working week, with flexibility to accommodate occasional overtime as needed to support the business. We are also proud to offer training and development opportunities, empowering you to expand your expertise, enhance your performance, and achieve professional growth.
Join us and be part of a team that values excellence, collaboration, and making a real difference in the lives of our customers.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Ensure all trade diaries are populated with available work in the most efficient manner which drives resource efficiency and productivity in order to deliver an excellent service to our customers.
Ensure all activities completed are in line with agreed KPI’s.
Provide excellent customer service by fostering clear communication and a respectful attitude toward customers, colleagues, and stakeholders.
Proactively address any gaps or other issues in diaries highlighting any support needed to the relevant Manager and your Team Leader.
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Take calls from Operatives for follow on work / additional time and support as needed.
Take queries and calls from the Call Handling Team and Housing to address and resolve queries from customers in the most efficient and effective manner.
Contact customers to schedule and arrange appointments as needed.
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working ensuring a customer approach and delivery of an excellent customer experience e.g. scaffolding process, notification of leavers, multiple repairs report etc.
What we are looking for:
Work experience in a similar role ideally within a highly regulated business.
Ability to plan effectively with the ability to obtain and interrogate data to inform planning.
Excellent organisation skills with the ability to work autonomously with minimal supervision.
Attention to detail with the proven ability of accurate and efficient administrative and data input skills.
Excellent communication and customer care skills.
The ability to problem solve and work as part of a fast-paced team.
Excellent computer skills including but not limited to Microsoft packages as well as being able to confidently navigate around in-house systems.
A flexible approach to meet the demands of the role.
Openness for continual learning and developing skills in order to carry out duties and responsibilities.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.