Scheduler
| Posting date: | 16 June 2025 |
|---|---|
| Salary: | £15,212 per year, pro rata |
| Additional salary information: | Based on 18 hours per week |
| Hours: | Part time |
| Closing date: | 25 June 2025 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gentoo Group Ltd |
| Job type: | Contract |
| Job reference: |
Summary
We are thrilled to announce an exciting opportunity to join our Support Services team as a Scheduler, on a 3-month fixed-term basis. This new role reflects our commitment to growth and delivering outstanding service to our valued customers.
In this role, you will work closely with managers and trade teams to effectively manage trade diaries to deliver an efficient, cost-effective and excellent service to our customers. Your work will directly contribute to the safety and satisfaction of our customers.
Our customers are at the core of everything we do, and we are looking for individuals who take pride in delivering exceptional service. Strong communication skills with customers, colleagues, and wider teams are essential to delivering an exceptional service to every customer.
This position offers a standard 18-hour working week, with flexibility to accommodate occasional overtime as needed to support the business. We are also proud to offer training and development opportunities, empowering you to expand your expertise, enhance your performance, and achieve professional growth.
Join us and be part of a team that values excellence, collaboration, and making a real difference in the lives of our customers.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Ensure all trade diaries are populated with available work in the most efficient manner which drives resource efficiency and productivity in order to deliver an excellent service to our customers.
Ensure all activities completed are in line with agreed KPI’s.
Provide excellent customer service by fostering clear communication and a respectful attitude toward customers, colleagues, and stakeholders.
Proactively address any gaps or other issues in diaries highlighting any support needed to the relevant Manager and your Team Leader.
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Take calls from Operatives for follow on work / additional time and support as needed.
Take queries and calls from the Call Handling Team and Housing to address and resolve queries from customers in the most efficient and effective manner.
Contact customers to schedule and arrange appointments as needed.
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working ensuring a customer approach and delivery of an excellent customer experience e.g. scaffolding process, notification of leavers, multiple repairs report etc.
What we are looking for:
Work experience in a similar role ideally within a highly regulated business.
Ability to plan effectively with the ability to obtain and interrogate data to inform planning.
Excellent organisation skills with the ability to work autonomously with minimal supervision.
Attention to detail with the proven ability of accurate and efficient administrative and data input skills.
Excellent communication and customer care skills.
The ability to problem solve and work as part of a fast-paced team.
Excellent computer skills including but not limited to Microsoft packages as well as being able to confidently navigate around in-house systems.
A flexible approach to meet the demands of the role.
Openness for continual learning and developing skills in order to carry out duties and responsibilities.
In this role, you will work closely with managers and trade teams to effectively manage trade diaries to deliver an efficient, cost-effective and excellent service to our customers. Your work will directly contribute to the safety and satisfaction of our customers.
Our customers are at the core of everything we do, and we are looking for individuals who take pride in delivering exceptional service. Strong communication skills with customers, colleagues, and wider teams are essential to delivering an exceptional service to every customer.
This position offers a standard 18-hour working week, with flexibility to accommodate occasional overtime as needed to support the business. We are also proud to offer training and development opportunities, empowering you to expand your expertise, enhance your performance, and achieve professional growth.
Join us and be part of a team that values excellence, collaboration, and making a real difference in the lives of our customers.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include:
Ensure all trade diaries are populated with available work in the most efficient manner which drives resource efficiency and productivity in order to deliver an excellent service to our customers.
Ensure all activities completed are in line with agreed KPI’s.
Provide excellent customer service by fostering clear communication and a respectful attitude toward customers, colleagues, and stakeholders.
Proactively address any gaps or other issues in diaries highlighting any support needed to the relevant Manager and your Team Leader.
Complete cyclical (daily, weekly, monthly & annual) checking and housekeeping activities (including data cleansing) to ensure accuracy of data and identify potential issues - escalating issues as needed to Property Maintenance Managers.
Take calls from Operatives for follow on work / additional time and support as needed.
Take queries and calls from the Call Handling Team and Housing to address and resolve queries from customers in the most efficient and effective manner.
Contact customers to schedule and arrange appointments as needed.
Complete and be accountable for administrative and data input activities in line with agreed processes and ways of working ensuring a customer approach and delivery of an excellent customer experience e.g. scaffolding process, notification of leavers, multiple repairs report etc.
What we are looking for:
Work experience in a similar role ideally within a highly regulated business.
Ability to plan effectively with the ability to obtain and interrogate data to inform planning.
Excellent organisation skills with the ability to work autonomously with minimal supervision.
Attention to detail with the proven ability of accurate and efficient administrative and data input skills.
Excellent communication and customer care skills.
The ability to problem solve and work as part of a fast-paced team.
Excellent computer skills including but not limited to Microsoft packages as well as being able to confidently navigate around in-house systems.
A flexible approach to meet the demands of the role.
Openness for continual learning and developing skills in order to carry out duties and responsibilities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.