IT Manager

Dyddiad hysbysebu:	13 Mehefin 2025
Cyflog:	£48,000.00 i £50,000.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£48000.00 - £50000.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	30 Mehefin 2025
Lleoliad:	Cambridge, CB24 6AB
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0069-25-0000

Crynodeb

Job Summary: The IT Manager will play a pivotal role in ensuring the smooth operation and strategic development of the charity's IT services. This position involves managing an outsourced IT contract with a managed service provider (MSP) and collaborating with colleagues to provide an excellent well designed IT infrastructure and support. The IT Manager will also be responsible for overseeing key performance indicators (KPIs), supporting IT development strategy, and horizon scanning for future technological advancements. Responsibilities Contract Management: Oversee the IT support contract with the managed service provider (MSP) to ensure all service level agreements (SLAs) are met and hold them accountable for delivering high-quality IT services. Monitor and manage KPIs to ensure optimal performance, identify service delivery gaps, and implement improvement strategies. Attend weekly meetings with the MSP to monitor their ticket management performance and act as the point of escalation when required. Manage support contracts for devolved IT systems across the organisation and ensure cost-effective compliance and use of software licences. Draft, issue, and manage responses for IT-related tenders in conjunction with Directors, and support the development and implementation of the charity's IT strategy while ensuring compliance with data protection policies and IT-related regulations. Collaboration and Support: Act as a key liaison between IT and internal departments, fostering a culture of accountability and service excellence to ensure appropriate IT support is in place. Promote new technology and new ways of working by ensuring employees use the latest tools and technology available. Represent IT services at the EACH Operational Management Team and other internal meetings, keeping colleagues informed about issues and developments. Lead regular business review meetings with the managed service provider, focusing on contract problem resolution, quality and service delivery, and strategic development. Facilitate effective communication between the charity and the managed service provider, ensuring an appropriate escalation process for urgent IT requests. Support IT system procurement projects across the organisation, providing technical challenge, support, and input. Ensure training and guidance for staff on IT systems and best practices are available and accessible. Collaborate with the Data Protection Officer to review the development of IT products across the organisation and create a development plan for each IT asset. IT Development Strategy: Support the development and implementation of the charity's IT strategy. Conduct horizon scanning to identify emerging technologies and trends that could benefit the charity and share this information to managers. Evaluate and recommend innovative IT solutions to enhance operational efficiency. This will include the development of Artificial Intelligence policy and applications across the organisation and data warehousing infrastructure. Operational Management: Line management responsibility for an administrator. Ensure onsite resource supplied by the managed service provider is used effectively and efficiently. Identify and resolve issues within the team or projects. Manage budget for IT-related expenditure, ensuring costs are controlled within budget and applications for capital expenditure are made as required. Oversee procurement of IT assets including PCs, laptops, mobile phones, and network switches. Monitor invoices from the managed service provider, ensuring costs are charged appropriately and are cost-effective, including review of Azure and licensing provision costs and usage. Oversee management of the IT asset register, including logging and reporting of hardware, software, and IT assets. Ensure regular system checks and scheduled maintenance activities are completed to maintain IT infrastructure integrity and compliance with relevant regulations. Oversee management and maintenance of the charity's IT infrastructure, ensuring reliability, security, and that software and devices are patched and kept up to date. Develop and monitor compliance with the Network Security Policy, Computer Use Policy, and other IT-related policies. Compliance and Security: Ensure compliance with data protection policies and IT-related regulations. Oversee the safeguarding of sensitive information and appropriate access to systems. Including the use of Purview and Priva for ensuring data security and responding to data requests for Subject Access Requests to comply with Information Commissioner requirements. Work closely with the Data Protection Officer (DPO) and Senior Information Risk Officer (SIRO) to ensure systems and the data within them are secure. Attend the Information Governance Management Group quarterly and advise and update on IT-related matters. Completing the technical aspects of the NHS Data Security and Protection Toolkit on an annual basis and ensuring the required standards are met and obtained through the year. Obtaining Cyber Essentials accreditation for the charity. Analysis and Development: Conduct, thorough research, and provide recommendations on innovative IT solutions. Evaluate, test, and deploy new software applications via Managed Services Provider to enhance operational efficiency. Stay up to date with current trends in IT systems to ensure ongoing innovation and relevance. Meet regularly with senior leaders to ensure alignment with business needs, reviewing SLA performance reports to identify opportunities for service and systems improvements.