Aftersales Manager
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £40,000.00 i £65,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | Birmingham, B1 1 |
| Cwmni: | BCT Resourcing |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2040345 |
Crynodeb
Aftersales Manager
- Salary: up to 40k basic, 65k OTE
- Birmingham
- Job Type: Full-Time
- Industry: Automotive
About the Role:
My client is looking for a proactive and experienced Aftersales Manager to lead their service team and drive performance across the department. This is a hands-on leadership role, focused on delivering high-quality customer service, maximising workshop productivity, and supporting team development.
Key Responsibilities:
Drive workshop performance by improving efficiency, productivity, and first-time fix rates
Support the front-of-house team to boost upsell while maintaining excellent customer service
Embrace new digital tools and systems as part of ongoing process improvements
Develop and mentor team members to support their career growth and skills
Oversee the customer journey, ensuring key processes like vehicle health checks run smoothly
Maintain full compliance with financial procedures, MOT regulations, and Health & Safety standards
Lead by example and contribute to the wider success of the dealership
What to Expect Day-to-Day:
No two days are the same. This role offers variety, from monitoring KPIs and reviewing team performance to solving customer concerns and optimising workflows. You'll be actively involved in both operational strategy and team leadership, with a strong focus on streamlining service delivery and creating a positive, supportive work environment.
What My Client Offers:
Competitive salary package
Dynamic working environment
Opportunities for growth and progression
Strong team culture and support
- Salary: up to 40k basic, 65k OTE
- Birmingham
- Job Type: Full-Time
- Industry: Automotive
About the Role:
My client is looking for a proactive and experienced Aftersales Manager to lead their service team and drive performance across the department. This is a hands-on leadership role, focused on delivering high-quality customer service, maximising workshop productivity, and supporting team development.
Key Responsibilities:
Drive workshop performance by improving efficiency, productivity, and first-time fix rates
Support the front-of-house team to boost upsell while maintaining excellent customer service
Embrace new digital tools and systems as part of ongoing process improvements
Develop and mentor team members to support their career growth and skills
Oversee the customer journey, ensuring key processes like vehicle health checks run smoothly
Maintain full compliance with financial procedures, MOT regulations, and Health & Safety standards
Lead by example and contribute to the wider success of the dealership
What to Expect Day-to-Day:
No two days are the same. This role offers variety, from monitoring KPIs and reviewing team performance to solving customer concerns and optimising workflows. You'll be actively involved in both operational strategy and team leadership, with a strong focus on streamlining service delivery and creating a positive, supportive work environment.
What My Client Offers:
Competitive salary package
Dynamic working environment
Opportunities for growth and progression
Strong team culture and support