Customer Service co
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £15.61 i £20.25 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | E15 4PH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Build Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 35563-9788 |
Crynodeb
Title: Central Service Co-ordinator
Contract type: Interim until Sept 2025
Hours: Full Time, 35 hours per week, Monday to Friday
Location: West Ham Lane, Stratford E15 4PH
Persona: Hybrid working- office based 1-2 days (3-4 days working from home)
Salary: £15.61 PAYE / £20.00ph Umbrella
This role takes ownership for maximising service productivity though workflow control to ensure quality standards are met and residents receive fast query resolution.
Key responsibilities are to schedule workflow, answer resident queries, verify data in records and systems, support Assistant Managers with learning and development objectives, produce productivity reports, and manage a wide range of stakeholder queries to ensure work is scheduled, on time, with customer satisfaction in mind.
Duties of a customer service coordinator
Customer Service & Communication
• Act as the first point of contact for residents, staff, suppliers, and stakeholders.
• Handle all incoming and outgoing queries professionally.
• Respond to customer and stakeholder enquiries within service level agreements (SLAs).
• Liaise with estate operatives, contractors, and internal teams to resolve issues quickly.
Workflow & Scheduling
• Input, monitor, and analyse workflow data to maximise team productivity.
• Audit data for accuracy and escalate issues to managers.
Support & Coordination
• Help staff with digital inclusion and learning needs.
• Attend and contribute to internal forums and meetings.
Reporting & Compliance
• Ensure compliance with policies, procedures, and safeguarding standards.
• Monitor and maintain accurate records in CRM and workflow systems.
Collaboration
• Foster collaboration between internal and external service providers.
• Promote a “one team” approach to service delivery.
Please apply of call Leah Seber at Build Recruitment
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.