Workplace Experience Lead
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | South West London, London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Omni RMS |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 144153 |
Crynodeb
Workplace Experience Lead
Location: London, SW1P 3BT
Hours of work: 40
Contract Type: Permanent
As the Workplace Experience Lead, you will play a central role in shaping and delivering an exceptional workplace environment across a defined region, aligned to both ISS and client expectations.
Job Description
Acting as a key ambassador of our placemaking culture, you will enhance every touchpoint of the workplace experience—promoting wellbeing, productivity, and a sense of belonging among end users.
Working closely with the wider site team, you’ll proactively identify opportunities to elevate service delivery, introduce meaningful initiatives, and ensure that the workplace not only functions effectively, but also inspires those who use it daily.
This is a pivotal position within one of the UK’s most respected integrated facilities management providers.
Key Responsibilities
Act as main point of contact, owning customer issues and requests across service lines
Build strong customer relationships, offering personalised service and anticipating needs
Support and inspire a collaborative workplace community aligned with client values
Be recognised as the trusted “go to” person by customers
Promote cross-team collaboration while upholding client interests
Lead efforts to deliver outstanding customer and workplace experience
Hold authority to direct front of house team and ensure emergency procedures are known
Professional and Personal Competencies/Qualifications
Experience in high-profile, confidential environments with strong stakeholder management
Proficient in Microsoft Office and multiple digital communication platforms
Skilled communicator with excellent verbal and written skills
Public sector, soft services, or hospitality industry experience preferred
Familiar with cultural trends and social impact considerations
Degree educated or equivalent, IOSH and First Aid training preferred (training provided)
Able to manage multiple priorities under time pressure effectively
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, SW1P 3BT
Hours of work: 40
Contract Type: Permanent
As the Workplace Experience Lead, you will play a central role in shaping and delivering an exceptional workplace environment across a defined region, aligned to both ISS and client expectations.
Job Description
Acting as a key ambassador of our placemaking culture, you will enhance every touchpoint of the workplace experience—promoting wellbeing, productivity, and a sense of belonging among end users.
Working closely with the wider site team, you’ll proactively identify opportunities to elevate service delivery, introduce meaningful initiatives, and ensure that the workplace not only functions effectively, but also inspires those who use it daily.
This is a pivotal position within one of the UK’s most respected integrated facilities management providers.
Key Responsibilities
Act as main point of contact, owning customer issues and requests across service lines
Build strong customer relationships, offering personalised service and anticipating needs
Support and inspire a collaborative workplace community aligned with client values
Be recognised as the trusted “go to” person by customers
Promote cross-team collaboration while upholding client interests
Lead efforts to deliver outstanding customer and workplace experience
Hold authority to direct front of house team and ensure emergency procedures are known
Professional and Personal Competencies/Qualifications
Experience in high-profile, confidential environments with strong stakeholder management
Proficient in Microsoft Office and multiple digital communication platforms
Skilled communicator with excellent verbal and written skills
Public sector, soft services, or hospitality industry experience preferred
Familiar with cultural trends and social impact considerations
Degree educated or equivalent, IOSH and First Aid training preferred (training provided)
Able to manage multiple priorities under time pressure effectively
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com