Senior Viewings Officer
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £18.86 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Gorffennaf 2025 |
| Lleoliad: | Greenwich, SE28 8BF |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | JM RQ1541889 |
Crynodeb
What's involved with this role:
Senior Viewings Officer
JM RQ1541889 Greenwich, London
Pay Rate: £18.86 per hour PAYE
Hours: 35 hours per week
Contract Length: 4 months
Location: Greenwich SE28 8BF
5 DAYS PER WEEK OFFICE BASED
Our Client is looking for Senior Viewings Officer to act as the lead officer in managing and improving the Repairs and Maintenance Service’s viewing process, ensuring effective delivery of pre-vacation inspections, maximising income through recharges, and supporting strategic improvements across the Lettings function.
Operational Leadership:
Serve as the principal contact for the Viewings Process within the Repairs and Maintenance Service.
Lead and manage all aspects of pre-vacation inspections, ensuring tenants understand responsibilities and mitigating avoidable void repair costs.
Supervise Lettings Technical Administrators, ensuring proactive tenant engagement and appointment coordination.
Oversee the preparation and maintenance of Lettings Packs in line with current policy and legislation.
Strategic and Technical Support:
Support the Lettings Manager with strategic advice and contribute to service improvement initiatives, including virtual viewings.
Provide high-level technical advice on missed revenue opportunities and contribute to income maximisation strategies.
Identify and mitigate potential fraud risks in the lettings process within the framework of corporate risk policies.
Cross-Team Collaboration & Resident Engagement:
Work with Tenancy, Voids, and Maintenance teams to ensure timely completion of remedial repairs.
Liaise with internal departments and external partners to manage and monitor pre-vacation and viewing appointments.
Support residents during transitions, providing practical advice on property condition standards, equipment use, and utility management.
Performance Monitoring & Reporting:
Maintain accurate records of inspections, repairs, and recharges, using systems like Northgate and DRS.
Provide performance reports to the Lettings Manager and Head of Customer Experience, highlighting trends, missed appointments, and system insights.
Feed into voids focus groups and contribute to the development of policy improvements.
Service Delivery & Compliance:
Assist in complaint resolution by providing factual investigation reports.
Use initiative and sound judgment to resolve service delivery issues, escalating complex cases when necessary.
Ensure all activity aligns with Council policies, including safeguarding, GDPR, customer service, equal opportunities, and health & safety.
Additional Duties:
Undertake ad-hoc assignments as directed by the Lettings Manager, Voids Manager, or Heads of Service.
Engage in learning and benchmarking exercises with other local authorities and housing associations.
Demonstrate and promote the Council’s staff values—commitment, respect, fairness, ownership, innovation, and collaboration.
Essential Requirements:
Experience: Significant experience in lettings, property inspections, tenancy management or repairs coordination.
Knowledge: Good understanding of voids management, recharge policies, lettable standards, and housing legislation.
Skills: Strong leadership, excellent communication, collaborative working, problem-solving, and IT proficiency.
Attributes: Customer-focused, proactive, detail-oriented, and committed to continuous service improvement.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: JM RQ1541889
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.