Full-Time Practice Manager
| Dyddiad hysbysebu: | 11 Mehefin 2025 |
|---|---|
| Cyflog: | £35,700.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35700.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | Saltash, PL12 6AR |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | P0017-25-0006 |
Crynodeb
Key accountabilities: Leadership Create a motivated, and supportive environment. Encouraging the team to be innovative and forward thinking. Build strong working relationships within your location and other departments within Smile Together. Cultivate the environment for a motivated, high performing team focused on excellent patient care and Smile Together values and behaviours. Conduct quality performance reviews with all team members using the Performance Management system in line with the employee review cycle. Ensure all team members have relevant Personal Development Plans, with appropriate members adhering to the General Dental Council regulations for enhanced CPD. Support the development and progression of team members in line with individual Objectives, career pathways and strategic business requirements. Prepare and Facilitate induction of new team members so that they feel prepared and supported. Develop a high performing team by managing the performance of individual team members in line with company procedures to achieve company goals and targets. Manage the attendance and wellbeing of the team members in line with company procedures to maximise employee health and wellbeing. Produce a monthly action plan to deliver targets, improve patient outcomes and experience, and seek new revenue opportunities. Collaborate with others, including the Business and Performance Lead, to oversee performance and optimise the output of the location. Act as the CQC registered manager regarding any regular inspections to ensure excellent regulatory compliance and support the Clinical Directors in ensuring clinical standards are in line with relevant regulations and guidance. Take ownership for delivery of KPIs for the location such as utilisation, revenue, and availability. Regularly checking and updating Smile Together management, governance, and compliance systems Be responsible for the controllable lines within Profit and Loss account for the location, such as equipment, property repairs and workforce costs. Patients Ensure the location team members consistently deliver a gold standard patient experience. Work with the teams to deliver excellent patient care and support the Clinical Directors in cultivating a continuous improvement culture. Effectively manage and resolve patient complaints, including rolling out improvements from lessons learnt, through complaint resolution and patient feedback. Ensure the location are adhering to GDPR regulations for patients and employees. Lead the team to provide high-quality patient care, creating treatments to provide patient choice and meet patient needs. Work collaboratively with the marketing and communications team to ensure ongoing and effective promotion of key Smile Together messaging. Operational & General Management Optimise clinical diary utilisation whilst considering patient needs, contract performance and the needs of the team. Take ownership to regularly maintain quality assurance systems to meet internal and external regulatory standards (applicable to your location) Ensure that the location meets the contractual and clinical governance guidance in relation to the safeguarding of children and adults. Lead on the following areas in your location(s): CQC Registered Manager, Radiation Protection Supervisor, IOSH trained person, Health and Safety and Infection Prevention Control Lead Ensure all relevant risk assessments are carried out and implemented. Ensure that any accidents, incidents or events are logged using the appropriate system. Work in collaboration with relevant colleagues to carry out investigations and develop and implement any learning outcomes. Ensure all Smile Together policies and procedures are adhered to and implemented.