Contact Centre Agent
| Dyddiad hysbysebu: | 11 Mehefin 2025 |
|---|---|
| Cyflog: | £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Mehefin 2025 |
| Lleoliad: | 113 Uxbridge Road, Ealing, London W5 5TL |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | A2Dominion |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Contact Centre Agent |
Crynodeb
Contact Centre Agents
Salary: £30,000 per annum
Contract type: Permanent, 37.5 hours per week, Monday to Friday.
We have 3 different shift patterns, with start times between 8:30am – 9:30am and finish times between 4:30pm – 5:30pm
Location: 113 Uxbridge Road, Ealing, London W5 5TL, this role is based on site 5 days a week
Ready to Make a Difference?
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and finding solutions? If so, we want to hear from you!
At A2Dominion, we believe great customer service comes from people who truly care. While previous contact centre experience is great, it's not essential. What matters most is your commitment to our customers, your ability to communicate effectively, and your desire to make a real impact on people's lives.
About the role
As a Contact Centre Agent, you will be the first point of contact for our customers, supporting them with a range of queries, including making payments, booking appointments, and reporting repairs. No two days are the same in our busy and fast-paced contact centre, and your role will be pivotal in ensuring our customers receive a first-class experience every time they reach out to us.
Key responsibilities
· Handling inbound calls from residents and providing a friendly, responsive, and solution-focused experience.
· Managing customer queries, concerns, and complaints with a positive and proactive approach.
· Accurately recording customer interactions across multiple systems to ensure up-to-date information.
· Responding to email queries in a timely and professional manner.
· Booking and managing repair and maintenance appointments in collaboration with internal teams and external partners.
· Delivering clear and effective communication that meets the diverse needs of our customers.
· Working towards individual and team performance targets in line with service level agreements.
More about you
You don’t need previous contact centre experience to thrive in this role – but you do need:
· A passion for delivering excellent customer service, whether gained in retail, hospitality, teaching, transport, or another customer-facing role.
· Strong communication skills, both verbal and written.
· A problem-solving mindset, with the ability to remain calm and empathetic under pressure.
· Good level of IT skills and in using CRM software. Confident in learning new digital systems or software. We use Microsoft Dynamics), and other relevant tools.
· The ability to multitask, updating systems while engaging with customers.
· A proactive attitude and a commitment to finding the best solutions for every customer.
· The ability to work towards and achieve targets.
· GCSEs (or equivalent) in Maths and English (Grades A*-C).
Onboarding and training
We know how important a great start is, so we provide a comprehensive training programme to ensure you feel confident in your role. You’ll learn everything from using our systems and working with colleagues to understanding our customers’ needs and delivering excellent service every step of the way.
Salary: £30,000 per annum
Contract type: Permanent, 37.5 hours per week, Monday to Friday.
We have 3 different shift patterns, with start times between 8:30am – 9:30am and finish times between 4:30pm – 5:30pm
Location: 113 Uxbridge Road, Ealing, London W5 5TL, this role is based on site 5 days a week
Ready to Make a Difference?
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and finding solutions? If so, we want to hear from you!
At A2Dominion, we believe great customer service comes from people who truly care. While previous contact centre experience is great, it's not essential. What matters most is your commitment to our customers, your ability to communicate effectively, and your desire to make a real impact on people's lives.
About the role
As a Contact Centre Agent, you will be the first point of contact for our customers, supporting them with a range of queries, including making payments, booking appointments, and reporting repairs. No two days are the same in our busy and fast-paced contact centre, and your role will be pivotal in ensuring our customers receive a first-class experience every time they reach out to us.
Key responsibilities
· Handling inbound calls from residents and providing a friendly, responsive, and solution-focused experience.
· Managing customer queries, concerns, and complaints with a positive and proactive approach.
· Accurately recording customer interactions across multiple systems to ensure up-to-date information.
· Responding to email queries in a timely and professional manner.
· Booking and managing repair and maintenance appointments in collaboration with internal teams and external partners.
· Delivering clear and effective communication that meets the diverse needs of our customers.
· Working towards individual and team performance targets in line with service level agreements.
More about you
You don’t need previous contact centre experience to thrive in this role – but you do need:
· A passion for delivering excellent customer service, whether gained in retail, hospitality, teaching, transport, or another customer-facing role.
· Strong communication skills, both verbal and written.
· A problem-solving mindset, with the ability to remain calm and empathetic under pressure.
· Good level of IT skills and in using CRM software. Confident in learning new digital systems or software. We use Microsoft Dynamics), and other relevant tools.
· The ability to multitask, updating systems while engaging with customers.
· A proactive attitude and a commitment to finding the best solutions for every customer.
· The ability to work towards and achieve targets.
· GCSEs (or equivalent) in Maths and English (Grades A*-C).
Onboarding and training
We know how important a great start is, so we provide a comprehensive training programme to ensure you feel confident in your role. You’ll learn everything from using our systems and working with colleagues to understanding our customers’ needs and delivering excellent service every step of the way.