Customer Service Centre Admin Advisor
| Dyddiad hysbysebu: | 10 Mehefin 2025 |
|---|---|
| Cyflog: | £17.73 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Gorffennaf 2025 |
| Lleoliad: | Kensington, London, W8 7NX |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | K&C 5270330 |
Crynodeb
What's involved with this role:
Job Title: Customer Service Centre Admin Advisor
Ref: K&C 5270330
Pay rate: £17.73 per hour PAYE
Basic DBS is required for this role.
The role:
Are you passionate about delivering outstanding customer service? We’re looking for a friendly, proactive Customer Service Advisor to be the first point of contact for residents and customers across all channels — phone, face-to-face, email, digital, and more.
This involves providing help, information, advice and redirection to all people who contact by ensuring that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community.
Key responsibilities:
Welcome and assist customers at reception and self-service areas, signposting to the right services
Communicate clearly and professionally, including supporting BSL users and language interpreters
Manage admin for refunds, contracts, referrals, and permits, ensuring customer satisfaction and safeguarding
Handle enquiries, complaints, payments, and admin tasks accurately and efficiently
Work closely with teams across the organisation to ensure a seamless customer experience
Update Council systems and records accurately to meet audit standards
Maintain data privacy and adhere to council policies and standards
Handle complex enquiries and complaints with tact, offering guidance and alternatives
What the client is looking for:
Excellent written and spoken English to handle complex, technical enquiries
Ability to manage high volumes of calls, emails, post, digital, and face-to-face contacts professionally and efficiently
Ability to resolve issues with diplomacy and active listening, ensuring customers feel valued
Knowledge of local authority services, regulations, and Council offerings with a willingness to learn
Strong problem-solving skills to deliver tailored solutions for diverse needs
Ability to complete tasks proactively while maintaining positive relationships with colleagues and contractors
Proficient in IT, including Microsoft Word, Excel, Outlook, and Dynamics CRM365, with the ability to learn new systems quickly
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: K&C 5270330
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.