PT Court Admin Officer
| Dyddiad hysbysebu: | 11 Mehefin 2025 |
|---|---|
| Cyflog: | £16.10 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Gorffennaf 2025 |
| Lleoliad: | Newcastle upon Tyne, Tyne and Wear, NE12 6QQ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | N Tyneside 5269561 |
Crynodeb
What's involved with this role:
Job Title: Court Admin Officer
Ref: N Tyneside 5269561
Pay rate: £16.10 per hour PAYE
This is a part time role. Once full training is given, the working pattern is based over 2 weeks.
Week one is half a day on Wednesday and full days on Thursday and Friday.
Week two is full days on Monday and Tuesday and half a day on Wednesday.
The role:
An exciting opportunity has arisen in the Housing Income Team, for the role of Court Officer.
This is a challenging and performance driven role, where you will maximise income collection through the delivery of an effective court process.
You will need to demonstrate experience of delivering excellent customer service, with strong communication skills, good negotiation skills and a proven track record of meeting targets.
In addition, you will have a can-do attitude and be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of the recovery process.
Key responsibilities:
Manage a caseload of tenancies to recover rent arrears in accordance with current legislation, best practice, and modern recovery techniques
Prepare and present cases on behalf of the Council at Court in a formal Court setting, and negotiate settlements in the interests of the council, whilst understanding welfare factors relating to debt recovery in a social housing environment, including the legal process governing tenancy agreements, and repossessions
Work within policies and procedures, you will respond to customer enquiries in a professional manner contributing towards the departments aims and objectives
Ensuring time is split effectively between written correspondence, preparing cases for court action and inbound and outbound telephone contact to ensure collection and productivity targets are met
What the client is looking for:
GCSE, Grades 4 or above in Maths and English or equivalent
Knowledge of social housing policy and relevant housing legislation
Ability to obtain, analyse and present information
Ability to negotiate effectively and excellent decision-making skills
Excellent written and verbal communication skills
Experience of solving complex issues with tenants
Customer service focussed and able dealing with people face to face in potentially difficult situations
Ability to manage a complex case load
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: N Tyneside 5269561
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.