Customer Service Officer
| Dyddiad hysbysebu: | 10 Mehefin 2025 |
|---|---|
| Cyflog: | £26,409 i £27,711 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mehefin 2025 |
| Lleoliad: | County Hall, Trowbridge, Wiltshire, BA14 8JN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Wiltshire Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4935 |
Crynodeb
Salary: £26,409 - £27,711
Hours per week: 37 hours
Interview date: Week commencing Monday 14 July 2025
Customer Services - Where Service Excellence Begins
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity to work in one of our Trowbridge hubs and embrace hybrid working.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.
Hours per week: 37 hours
Interview date: Week commencing Monday 14 July 2025
Customer Services - Where Service Excellence Begins
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity to work in one of our Trowbridge hubs and embrace hybrid working.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.