CSR- WITS (Grade 3)
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £12.45 to £16.08 per hour |
| Hours: | Full time |
| Closing date: | 25 June 2025 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | Raynet Recruitment Ltd |
| Job type: | Contract |
| Job reference: | RQ1539309 |
Summary
Job Specific Requirements
1. To provide accurate, meaningful and consistent advice to customers through a number of channels (telephone, e-mail, face to face), ensuring that they understand the action which will be taken with regards to their interpreter/translation request or when allocating work directly to an interpreter.
2. To listen patiently, and convey a genuine desire to help and support the customer.
3. To work with colleagues within the Contact Centre to ensure the highest levels of first time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact services.
5. To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
Corporate Requirements 1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy. 2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 3. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
1. To provide accurate, meaningful and consistent advice to customers through a number of channels (telephone, e-mail, face to face), ensuring that they understand the action which will be taken with regards to their interpreter/translation request or when allocating work directly to an interpreter.
2. To listen patiently, and convey a genuine desire to help and support the customer.
3. To work with colleagues within the Contact Centre to ensure the highest levels of first time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact services.
5. To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
Corporate Requirements 1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy. 2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 3. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.