CSR- WITS (Grade 3)
| Dyddiad hysbysebu: | 09 Mehefin 2025 |
|---|---|
| Cyflog: | £12.45 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Gorffennaf 2025 |
| Lleoliad: | Cardiff, Cardiff County |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | VEESUPPORTSERVICES LTD |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: |
Crynodeb
To understand, support and advise a wide range of WITS customers (Public Sector Bodies) and Interpreters who will be making enquiries concerning translation and interpretation service requirements via the telephone, e-mail or face to face. You will be responsible for resolving a high level of calls at the initial point of contact.
Duties and Responsibilities
Job Specific Requirements
1. To provide accurate, meaningful and consistent advice to customers through a
number of channels (telephone, e-mail, face to face), ensuring that they understand
the action which will be taken with regards to their interpreter/translation request or
when allocating work directly to an interpreter.
2. To listen patiently, and convey a genuine desire to help and support the customer.
3. To work with colleagues within the Contact Centre to ensure the highest levels of first
time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact
services.
5. To ensure continuous improvement, initiating facilitating and responding to change in
a positive manner.
Corporate Requirements 1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy. 2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 3. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation
Duties and Responsibilities
Job Specific Requirements
1. To provide accurate, meaningful and consistent advice to customers through a
number of channels (telephone, e-mail, face to face), ensuring that they understand
the action which will be taken with regards to their interpreter/translation request or
when allocating work directly to an interpreter.
2. To listen patiently, and convey a genuine desire to help and support the customer.
3. To work with colleagues within the Contact Centre to ensure the highest levels of first
time call resolution and customer satisfaction.
4. To work with current and emerging technology to enhance customer contact
services.
5. To ensure continuous improvement, initiating facilitating and responding to change in
a positive manner.
Corporate Requirements 1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy. 2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 3. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation