Customer Service Administrator
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Additional salary information: | 23 days hol plus Bank, free parking |
| Hours: | Full time |
| Closing date: | 09 July 2025 |
| Location: | Yeovil, Somerset, BA20 2HL |
| Remote working: | On-site only |
| Company: | HR GO Recruitment |
| Job type: | Permanent |
| Job reference: | HL090625AL_1749476157 |
Summary
Customer Service Administrator
Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team
What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!
Your Adventure Includes:
- Processing Orders: From payment to invoicing, keep the workflow smooth!
- Order Management: Work closely with suppliers and coordinate deliveries like a pro.
- Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
- Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
- Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
- Stay Informed: Keep up with product launches to wow our customers!
- Process sales orders from point of payment to invoice, handling the intercompany process.
- Process print orders on BC, liaising with purchasing on print costs and delivery dates.
- Process sample requests and ensure these are raised as opportunities in capsule CRM.
- When required, support on inbound phone calls.
- Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
- Prioritise and process customer orders and requests submitted by telephone, email, or via the website
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
What We're Looking For in the Customer Service Administrator :
- A friendly, approachable personality that builds relationships.
- Strong multitasking abilities and top-notch organizational skills.
- A passion for customer experience and sales know-how.
- A proactive attitude and a sense of urgency-because every moment counts
- PERSONAL SKILLS:
-
- A warm and friendly tone and personality that will improve customer relationships
- Query management
- Objection handling
- Sales process knowledge
EDUCATION/QUALIFICATIONS:
- Basic level Maths + English
- Relevant training in procedures required for the role
- Sales Training
- Call Handling
- Product Training
PROFESSIONAL EXPERIENCE / SKILLS:
- Ability to multitask and prioritise tasks
- Excellent time management and well-developed organisational skills
- Attention to detail
- Great verbal and written communication skills
- Relationship building and lead generation
ATTITUDINAL REQUIREMENT FOR THIS ROLE:
- Is willing to put team goals above personal goals
- Conveys a sense of urgency by taking action and being proactive as required
- Shows high level of confidence, positivity and tenacity
- Resilience by reacting positively to any obstacles is essential
- Yeovil Based
-
Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm
£25k-£30k DOE
23 days holiday PLUS 8 BHols
Free Parking , pension, charity days off