Welcome & Service Assistant
| Dyddiad hysbysebu: | 09 Mehefin 2025 |
|---|---|
| Cyflog: | £12.75 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Mehefin 2025 |
| Lleoliad: | Lyveden New Bield, Oundle, Peterborough, PE8 5AT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | IRC164628 |
Crynodeb
As the public face of Lyveden, you’ll provide a warm, friendly welcome, give information about the site, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: 12.75 per hour
Contract/duration: Fixed term contract for 9 months
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 585 hours over the contract which is approximately 2 - 3 shifts per week. You'll work 5.5 - 7.5 hours per shift. Flexibility across 7 days and weekend work is required.
Interview Date: Tuesday 1st July 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of 5 Welcome and Service Assistants at Lyveden.
Based at Visitor Reception, you'll likely be the first interaction visitors have with a member of the team and so will be able to offer a warm welcome and fantastic service. You'll also help look after Lyveden by carrying out daily walks of the site.
As part of the Visitor Experience team, you'll help us by introducing first time visitors to our rare Elizabethan survivor and will invite repeat visitors to engage with our stories and our conservation work in new ways upon their return. We believe in the power of a warm welcome and meaningful conversations. Whether it’s offering helpful information, sharing a smile, or simply being present, your contribution helps ensure that every guest leaves with a smile — and a desire to return.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from assisting at property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Salary: 12.75 per hour
Contract/duration: Fixed term contract for 9 months
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year. You'll work 585 hours over the contract which is approximately 2 - 3 shifts per week. You'll work 5.5 - 7.5 hours per shift. Flexibility across 7 days and weekend work is required.
Interview Date: Tuesday 1st July 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Senior Visitor Experience Officer, you’ll be part of a team of 5 Welcome and Service Assistants at Lyveden.
Based at Visitor Reception, you'll likely be the first interaction visitors have with a member of the team and so will be able to offer a warm welcome and fantastic service. You'll also help look after Lyveden by carrying out daily walks of the site.
As part of the Visitor Experience team, you'll help us by introducing first time visitors to our rare Elizabethan survivor and will invite repeat visitors to engage with our stories and our conservation work in new ways upon their return. We believe in the power of a warm welcome and meaningful conversations. Whether it’s offering helpful information, sharing a smile, or simply being present, your contribution helps ensure that every guest leaves with a smile — and a desire to return.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from assisting at property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places