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Administrator / Administrative Assistant
| Dyddiad hysbysebu: | 09 Mehefin 2025 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Mehefin 2025 |
| Lleoliad: | Luton, LU4 0DZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9418-25-0680 |
Crynodeb
Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner. Typing of clinic letters, proof reading, printing and posting.Be responsible for the filing of patient results/documentation in patient records in line with the medical records policy Photocopying, filing, and other general office duties. Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff. Book appointments in accordance with the Trust Access Policy and standard operating procedures. Add patients to the waiting list and enter 18 week coding data onto the IPM system. Liaise with the Outpatient Department and Nursing team ensuring that outcomes from clinic letters are arranged and actioned as necessary. Logging referrals. Answering calls from patients and ringing to book patients in.Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone. Prioritising and actioning of incoming and outgoing mail, including e-mail, internal and external post correspondence with the timely distribution of mail to the relevant place. Interact with patients and relatives in distress in a sensitive and empathetic manner. Arrange interpreter services where indicated. Provide cover across the team as and when required. Escalate any capacity issues via the local escalation process. Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where required. To be able to contribute to continuous service improvement initiatives by highlighting areas for improvement. Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets. To be aware of 18 week RTT guidance and speciality pathways, and support with data validation where required. To be aware of and adhere to The Trusts policies and procedures relevant to the role. To provide admin assistance to service manager from time to time. Any other duties commensurate with the grade.