Apprentice Quality Experience Officer
| Dyddiad hysbysebu: | 06 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | leicestershire, LE3 8LR |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5432 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: Leicestershire County Council, County Hall, Glenfield, Leicestershire, LE3 8RL
Worker Category: Hybrid Worker
Salary: £24,408 to £27,273
Working Hours: 37 hours per week (including 1 day allocated for apprenticeship)
Contract Type: Fixed Term (2 years)
Closing Date: 20th of June 2025
Interview Date(s): expected week commencing 8th of July 2025
About the Role
Do you want to help the Adults and Communities Department improve the quality of the services people receive and do you enjoy interacting with people?
If so, would you like to join a friendly team where you will be responsible for gathering the views of people about their experiences of using adult social care services and views of staff who work for providers of services?
This role will involve making telephone calls speaking to people face-to-face at a variety of locations around the county and sending out written questionnaires and you will be required to use a variety of IT applications including MS forms, Excel and Word.
About You
To apply for this post, you must:
• Be able to work independently and together with other members of the team
• Be committed to complete a Level 2 Apprenticeship - Customer Service Practitioner. You will be given full training and time to complete the apprenticeship and will be supported to develop your skills in working with people, understanding information and data analysis.
• Be experienced in using IT applications such as Excel, Outlook, MS Forms and Word.
• Be able to speak with people at ease and provide advice in accurate spoken English.
• Have an ability to understand data and balance risk and have an awareness of safeguarding people at risk of harm.
• Be able to produce summary reports accurately recording the answers shared by people and staff to be used in reports.
• Maintain confidentiality at all times and understand the importance of GDPR and data protection.
You must also understand and have a commitment to, equality, diversity and inclusion.
In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Jessamy Wykes-Robinson, Quality and Contracts Manager
Telephone: 0116 3057444
Email: jessamy.wykes-robinson@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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