Customer Service Coordinator
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £25,000 per year |
| Hours: | Full time |
| Closing date: | 05 July 2025 |
| Location: | SL8 5DT |
| Remote working: | On-site only |
| Company: | R.G.Evans Plumbing and Heating |
| Job type: | Permanent |
| Job reference: |
Summary
R.G. Evans Plumbing and Heating is expanding its New Build Developer Aftercare Division, and we’re looking for a Customer Service Coordinator to play a key role in delivering exceptional aftercare support to our house builder clients and their customers.
About the Role
You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast-paced, construction-focused environment.
Key Responsibilities
- Manage incoming calls and emails relating to aftercare queries
- Liaise with housebuilders, site teams, residents, engineers and suppliers to organise appointments and ensure timely resolutions
- Use our CRM system (Simpro) to log, track and monitor all jobs and communications
- Coordinate engineers, subcontractors and material procurement for site visits
- Maintain accurate records, ensuring correct categorisation of work and cost control
- Ensure all works are completed to a high standard and customer satisfaction is achieved
- Provide timely progress updates to internal teams and external clients
- Uphold company standards and contribute positively to the team culture
Essential Skills & Experience
- Proven customer service experience in a busy office environment (ideally within construction or housebuilding)
- Excellent communication skills with a calm, professional and empathetic manner
- Strong organisational and time-management skills with the ability to prioritise effectively
- Confident using CRM systems and common IT packages (Word, Excel, Outlook)
- Comfortable managing multiple tasks and liaising with a wide range of stakeholders
Job Details
Job Type: Full-time (Part-time considered)
Salary: Up to £35,000 per year (depending on experience)
Hours: Monday to Friday, 8am – 5pm (flexible working available)
Location: Based at our office in Bourne End, Buckinghamshire
Benefits
- Competitive salary
- Long-established, family-run company with an excellent reputation
- Career development and progression opportunities within the Evans Group
- Company pension scheme
- Employee discounts
- Company events
- Free on-site parking
About Us
R.G. Evans Plumbing and Heating is a family-run business established over 70 years ago. We specialise in plumbing and heating services for the residential new build sector, working with a range of developers across West London and the Thames Valley.
We are part of the Evans Group, which includes five specialist divisions covering design, renewable energy, plumbing and heating, service and maintenance, and underfloor heating. As a group, we support everything from individual homeowners to national house builders – and pride ourselves on delivering quality, reliability and excellent customer care.
Apply Now
Send your CV to info@rgevans.co.uk, call us on 01628 533 550, or apply online at
https://rgevans.co.uk/recruitment/
About the Role
You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast-paced, construction-focused environment.
Key Responsibilities
- Manage incoming calls and emails relating to aftercare queries
- Liaise with housebuilders, site teams, residents, engineers and suppliers to organise appointments and ensure timely resolutions
- Use our CRM system (Simpro) to log, track and monitor all jobs and communications
- Coordinate engineers, subcontractors and material procurement for site visits
- Maintain accurate records, ensuring correct categorisation of work and cost control
- Ensure all works are completed to a high standard and customer satisfaction is achieved
- Provide timely progress updates to internal teams and external clients
- Uphold company standards and contribute positively to the team culture
Essential Skills & Experience
- Proven customer service experience in a busy office environment (ideally within construction or housebuilding)
- Excellent communication skills with a calm, professional and empathetic manner
- Strong organisational and time-management skills with the ability to prioritise effectively
- Confident using CRM systems and common IT packages (Word, Excel, Outlook)
- Comfortable managing multiple tasks and liaising with a wide range of stakeholders
Job Details
Job Type: Full-time (Part-time considered)
Salary: Up to £35,000 per year (depending on experience)
Hours: Monday to Friday, 8am – 5pm (flexible working available)
Location: Based at our office in Bourne End, Buckinghamshire
Benefits
- Competitive salary
- Long-established, family-run company with an excellent reputation
- Career development and progression opportunities within the Evans Group
- Company pension scheme
- Employee discounts
- Company events
- Free on-site parking
About Us
R.G. Evans Plumbing and Heating is a family-run business established over 70 years ago. We specialise in plumbing and heating services for the residential new build sector, working with a range of developers across West London and the Thames Valley.
We are part of the Evans Group, which includes five specialist divisions covering design, renewable energy, plumbing and heating, service and maintenance, and underfloor heating. As a group, we support everything from individual homeowners to national house builders – and pride ourselves on delivering quality, reliability and excellent customer care.
Apply Now
Send your CV to info@rgevans.co.uk, call us on 01628 533 550, or apply online at
https://rgevans.co.uk/recruitment/