Receptionist - Therapies | Norfolk and Norwich University Hospitals NHS Foundation Trust
| Dyddiad hysbysebu: | 30 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,169 per annum, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 29 Mehefin 2025 |
| Lleoliad: | Norwich, NR4 7UY |
| Cwmni: | Norfolk and Norwich University Hospitals NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7246130/234-24-CS2314 |
Crynodeb
An exciting opportunity has arisen within our Reception Team in our Therapeutic Services Department, based at Norfolk and Norwich University Hospital.
With 2 positions available – One full time position at 37.5 hours per week, and one part-time position at 22.5 hours per week, you will be responsible for the provision of a high standard reception service within the Therapies Outpatient Department.
Both positions are 7.5 hours per day, worked between Monday-Friday, providing cover across a 7am-7pm service. Shift start and finish times will be worked flexibly depending on the needs of the Business, and will be rosteredbased on early, day, and evening shifts. Flexibility with shift patterns and cover for planned and unplanned leave is essential.
We are looking to recruit a reliable and enthusiastic individual to join our busy team by providing a professional and effective Reception service for the Trusts Therapeutic Services department. The ability to work autonomously, and within a Team is essential.
Interview date: 16th June 2025
To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
To ensure that patients are placed onto the waiting list as appropriate, and checks are made for short notice availability and periods of unavailability, give patients a waiting list entry letter.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To provide a support service to the technical, secretarial, medical and other staff of the Departments including data entry into Trust systems.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To understand the 18 Week Pathway, input the correct RTT codes, validate the patient pathway where appropriate and to support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways.
• To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
• To ensure that on the patient’s arrival to clinic, that they are confirmed to have arrived on the system and that their Demographic details (including Overseas Visitor status) are checked, ensuring new labels and front sheets are produced if there are alterations made.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
This advert closes on Friday 6 Jun 2025