Customer Retention Officer
| Dyddiad hysbysebu: | 29 Mai 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mehefin 2025 |
| Lleoliad: | Nottingham, NG2 3AB |
| Cwmni: | Nottingham City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5320 |
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Contract Type: Fixed Term – 2 years
Working Hours: 37 hours per week
Worker Type: Hybrid after the completion of induction and training
Salary: Starting Salary is £25,992 (Full Time Level one) rising to £26,835 (Full Time Level three) per annum (pro rata for part-time)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a fixed term contract working 5 days per week Monday to Friday with the requirement to be part of the on-call rota covering Monday to Sunday outside of normal office hours. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including Account billing, account investigations, general queries, and mailbox management.
To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation.
To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers.
You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential.
This is a hybrid role where during the induction period you will be expected to attend training in the office moving to the hybrid approach once induction and training are complete.
About You
The ideal candidate will have:
· Customer Service Experience
· Complaints Handling Experience
· Ability to multi-task, prioritise, and manage time effectively
· Ability to adhere to General Data Protection Regulations
· Strong communication skills both written and verbal
· Strong administration skills
- The role requires you to participate in the on-call rota, for which an additional payment is made.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Amrita Samra, Customer Service Team Leader, by telephone on 07927551353 or by email at amrita.samra@nottinghamcity.gov.uk.
Closing Date: 16/06/2025
Interview will be held: TBC
Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
By applying to this job, you agree to our Terms & Conditions.
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