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Customer Experience Coordinator
| Dyddiad hysbysebu: | 23 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,400.00 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mehefin 2025 |
| Lleoliad: | Rushden, NN10 6GL |
| Cwmni: | Prestige Homeseeker Park & Leisure Homes Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 209 |
Crynodeb
Job Advert
JOB SUMMARY
Deliver a professional and welcoming Front of House service to all visitors and callers, ensuring a seamless experience. Manage
the journey of all retail and trade leads, including conducting show home tours and guiding customers through their buying
process. Maintain accurate CRM records and support the Sales team with general administrative tasks.
CORE RESPONSIBILITIES
Whilst there is a degree of role flexibility subject to the skills of the candidates in question, duties covered by the sales
department include to:
Primary
* Proactively follow up all leads coming into the business
* Record all leads accurately and ensure future tasks are logged appropriately.
* Manage the booking of all initial retail customer showground appointments. Starting their journey with us through to hand over
to a Sales Director.
* Revealing any new information to customers, presenting details of the homes seen during the research process
* Continually improve knowledge regarding homes and the prestige build process to ensure customer queries are answered
accurately.
* Own Land lead qualification and subsequent follow up.
* Facilitate all ‘Park Finder’ requests and look to grow the Estate Agency offering.
* Answer all incoming calls to reception ensuring a quick response, screening as appropriate, accurately transfer to relevant
connection and announcing callers as identified, and taking messages where appropriate for forwarding onwards by email to the
relevant person/dept.
* Undertaking general administration duties to support the smooth running of Reception and the Sales office, including
photocopying, scanning, filing, binding and corresponding via e-mail and telephone as appropriate.
Secondary
* Organise all brochure / magazine requests /Post
* Support with project works and performing routine CRM maintenance.
* Support with specification updates relating to customer orders where needed
Policy Responsibilities
* Ensure services are delivered in accordance with the company H&S, equality and diversity and other policies outlined in the
company handbook.
RELATIONSHIPS
Key Relationships (Internal)
Key Relationships (External)
* Sales Directors
* Commercial Manager
* Sales Team
* Portfolio Team
* Marketing
* Trade Customers
* Retail (End User) Clients
ATTRIBUTES
Area
Requirement
Qualifications
The ideal candidate will have:
* GCSE English or equivalent
Experience and Knowledge
* Enthusiastic and self-motivated, willing to put in extra effort when required.
* Evidenced experience in a customer facing role or shared reception role.
* Recent experience of using a CRM. Good IT skills, competence with Microsoft Office.
* Good self-presentation skills, polite and well mannered.
Skills, Competencies and Abilities
* Positive, engaged and energetic attitude
* Excellent time management, planning and organisational skills.
* Excellent attention to detail
* Possess a flexible, supportive and approachable manner.
* Willingness and flexibility to adapt to new methods and tasks.
* Able to represent the company positively, professionally and with credibility.
* Intermediate level of IT literacy.
Whilst every effort has been made to ensure this job description provides a comprehensive overview of the responsibilities of this
role, all employees may be required to undertake other reasonable tasks as requested from time to time. Individual objectives will
be agreed in addition to these responsibilities.
________________________________________________________________________________________
About Prestige
Prestige is the UK’s leading holiday lodge and residential park home manufacturer. With over 10,000 homes supplied across the
UK, our intelligent design, second-to-none craftsmanship and ground-breaking creativity have made us who we are today.
JOB SUMMARY
Deliver a professional and welcoming Front of House service to all visitors and callers, ensuring a seamless experience. Manage
the journey of all retail and trade leads, including conducting show home tours and guiding customers through their buying
process. Maintain accurate CRM records and support the Sales team with general administrative tasks.
CORE RESPONSIBILITIES
Whilst there is a degree of role flexibility subject to the skills of the candidates in question, duties covered by the sales
department include to:
Primary
* Proactively follow up all leads coming into the business
* Record all leads accurately and ensure future tasks are logged appropriately.
* Manage the booking of all initial retail customer showground appointments. Starting their journey with us through to hand over
to a Sales Director.
* Revealing any new information to customers, presenting details of the homes seen during the research process
* Continually improve knowledge regarding homes and the prestige build process to ensure customer queries are answered
accurately.
* Own Land lead qualification and subsequent follow up.
* Facilitate all ‘Park Finder’ requests and look to grow the Estate Agency offering.
* Answer all incoming calls to reception ensuring a quick response, screening as appropriate, accurately transfer to relevant
connection and announcing callers as identified, and taking messages where appropriate for forwarding onwards by email to the
relevant person/dept.
* Undertaking general administration duties to support the smooth running of Reception and the Sales office, including
photocopying, scanning, filing, binding and corresponding via e-mail and telephone as appropriate.
Secondary
* Organise all brochure / magazine requests /Post
* Support with project works and performing routine CRM maintenance.
* Support with specification updates relating to customer orders where needed
Policy Responsibilities
* Ensure services are delivered in accordance with the company H&S, equality and diversity and other policies outlined in the
company handbook.
RELATIONSHIPS
Key Relationships (Internal)
Key Relationships (External)
* Sales Directors
* Commercial Manager
* Sales Team
* Portfolio Team
* Marketing
* Trade Customers
* Retail (End User) Clients
ATTRIBUTES
Area
Requirement
Qualifications
The ideal candidate will have:
* GCSE English or equivalent
Experience and Knowledge
* Enthusiastic and self-motivated, willing to put in extra effort when required.
* Evidenced experience in a customer facing role or shared reception role.
* Recent experience of using a CRM. Good IT skills, competence with Microsoft Office.
* Good self-presentation skills, polite and well mannered.
Skills, Competencies and Abilities
* Positive, engaged and energetic attitude
* Excellent time management, planning and organisational skills.
* Excellent attention to detail
* Possess a flexible, supportive and approachable manner.
* Willingness and flexibility to adapt to new methods and tasks.
* Able to represent the company positively, professionally and with credibility.
* Intermediate level of IT literacy.
Whilst every effort has been made to ensure this job description provides a comprehensive overview of the responsibilities of this
role, all employees may be required to undertake other reasonable tasks as requested from time to time. Individual objectives will
be agreed in addition to these responsibilities.
________________________________________________________________________________________
About Prestige
Prestige is the UK’s leading holiday lodge and residential park home manufacturer. With over 10,000 homes supplied across the
UK, our intelligent design, second-to-none craftsmanship and ground-breaking creativity have made us who we are today.