Dewislen

Customer Experience Manager

Manylion swydd
Dyddiad hysbysebu: 21 Mai 2025
Cyflog: £35,500 i £38,500 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: gym & other benefits
Oriau: Llawn Amser
Dyddiad cau: 04 Mehefin 2025
Lleoliad: Milngavie, East Dunbartonshire, G62 8HJ
Gweithio o bell: Ar y safle yn unig
Cwmni: Nuffield Health
Math o swydd: Parhaol
Cyfeirnod swydd: JR0087483_1747819544

Gwneud cais am y swydd hon

Crynodeb

Multi- Site Customer Experience Manager
Milngavie FWC | Operations Management | Permanent | Full time |
Up to £38,500 depending on experience
40 hours per week

As a Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

As the Customer Experience Manager at one of our Flagship sites, Milngavie FWC, you will have a unique setting & challenge. You will deliver growth across not only our Fitness & Wellbeing centre, but our highly successful Racquets proposition, including new state-of-the-art artificial Advantage clay courts and Padel court. Finally you will grow our only Golf facility, Dougaslton Golf Course. Growing visitor revenues, membership base, private & corporate events.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

  • Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey

  • Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number

  • Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service

  • Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys

  • Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability

  • Deputise for the General Manager

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Gwneud cais am y swydd hon