Digital Systems Support and Training Officer | Greater Manchester Mental Health NHS Foundation Trust
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,970 - £36,483 per annum |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Prestwich, Manchester, M25 3BL |
| Company: | Greater Manchester Mental Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7183127/437-7183127 |
Summary
We are looking to recruit to a vacancy within the team for Digital Systems Support and Training Officers (DiSSTOs).
Applications are invited from suitably skilled individuals who have a proven track record of experience across a number of areas including:
• Training experience including determining training needs and learning objectives
• Development of materials, planning and delivering training courses
• Experience of fault analysis and corrective action
• Ability to prioritise workload and manage competing demands
• Ability to work with minimum supervision and use own initiative
• An understanding of the rationale and requirements of System Upgrade management
• Experience of providing a support service through a variety of methods
The ideal candidate will also possess the following attributes:
• The ability to manage multiple pieces of work whilst ensuring deadlines are met.
• The ability to problem-solve and think innovatively to resolve issues
• Demonstrable interpersonal skills including both verbal and written communications
• Good time management skill
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support. The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users. The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Corporate Responsibility
To ensure that the Trust’s training programmes are aligned with the objectives and strategic direction of both clinical and corporate services.
Represent the IM&T directorate when required and always in a professional manner.
Support in the development and implement relevant training policies across the Trust.
Deputise for colleagues within the Team as required, on issues at corporate, local and regional levels.
Systems Administration and Maintenance
Maintenance of all system business processes, data structures, codes and security requirements.
Identify, document and report system faults using the system supplier’s on-line portal/reporting system.
Develop, document and maintain the version control of document templates and structured assessment forms.
Develop, document and maintain routine operational and clinical reports held in the systems.
Support the full documentation of the system configuration and deployment and ensure that this documentation is regularly updated.
Participation in fault management and maintenance of systems including development of supporting documentation
Participation in improving and maintaining data quality within GMMH systems including checking, validating and correcting data errors where appropriate.
Identify, support and assist in the delivery of the operational benefits of the systems.
Identify and document the ongoing functionality and usability requirements for operable systems, including developments and enhancements to the system.
Participate in the thorough testing of any software upgrades prior to release on to the live environment. Investigate and resolve any issue highlighted by the testing working closely with system supplier and other IM&T colleagues.
Liaise with the system users and user groups regarding fault management and new feature suggestions.
Assist with the development of policies and procedures relating to the use of the systems.
Make recommendations for changes to the system (coding or configuration changes) and help to define the requirements in detail.
Projects
Work closely with the identified project leads and other key stakeholders to design training plans.
Assist in the development of project plans and associated documentation.
Ensure related project documentation is kept up to date.
Attend project team and workstream meetings and provide timely feedback as required.
Act as Systems lead on small projects, providing systems/training advice and expertise.
Provide highlight and exceptions reports within projects where necessary.
Line Management
Provide line management to the Assistant Systems Officer on a day-to-day basis, including the planning and organising of staff rotas and duties.
Other line management duties will include performance monitoring, supervision, appraisals, recruitment along with the management of sickness absence.
Deputise for the Senior Systems Officers as required, on issues at corporate, local levels.
To participate in the IM&T on-call rota, providing out of hours support.
Analytical and Judgement Skills
To be responsible for fault analysis and investigating corrective action as required
Other Responsibilities
The requirements of the post may also include periodic out-of-hours work in order to train or support staff that do not work normal office hours.
To provide guidance and support for Assistant System Officers.
To be responsible for physical resources and safe use of equipment.
To be responsible for the authorisation of timesheets for the Assistant Systems Officers
Personal and People Development
Remain up to date with trends in mental health that may have an impact on systems training.
Keep abreast of developments in the Information Management and Technology field, particularly within healthcare settings.
Participate in an annual review and any identified learning activities.
To engage in regular supervision and the annual review process
See attached detailed job description and person specification:
Staff benefits:
• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
This advert closes on Wednesday 4 Jun 2025