Business Operational Manager

Dyddiad hysbysebu:	18 Mai 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	13 Mehefin 2025
Lleoliad:	Manchester, M21 9NJ
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A4456-25-0001

Crynodeb

Salary in the region of £60K The following are the core responsibilities of the Business Operations Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Business Operations Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Deputy Practice Manager, Finance Manager, Reception Manager, Reception and Administrative staff, all employed clinical staff via their representative Clinical Team Leaders d. Facilities management ensure building functions safely and sustainably e. Working within the framework of Primary Care Networks f. Facilitates and oversee practice involvement in research activities, ensuring ethical compliance g. Support organisational governance through regular meetings with practice teams and production and oversight of practice risk register h. Overseeing the recruitment and retention of staff; and develop, implement and embed effective succession planning i. Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed. Oversight and assuring compliance with staff appraisal and mandatory training j. Promoting the practice using patient feedback and Google reviews to prioritise patient satisfaction and grow the patient list year on year k. Upholding systems for the resolution of disciplinary and grievance issues, and working with external HR Provider to resolve disciplinary and grievance concerns l. Maintaining an effective overview of and ensuring compliance with HR legislation, in partnership with external HR Provider m. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively n. Seeking to maximise income and reduce expenditure in conjunction with the Managing Partners and GP Partners, with a particular focus on QOF, locally commissioned services and research opportunities o. Demonstrate good working knowledge of Primary Care IT systems to support appointment planning, clinical quality and safety procedures p. Working with Managing Partners and Finance Manager to ensure effective liaison with the accountant, assist with the preparation of organisation accounts, and ensuring year-end figures are presented when requested. q. Working with management team, patient group representatives and community partners to effectively engage with our patients and community r. Managing and optimising how the practice interfaces with our patients to ensure that it is responsive to our population and meets the needs and requirements of our community s. Working with Managing Partners to provide regular briefing for GP Partners on all financial matters, including forecasting t. Ensuring the organisation has appropriate insurance cover (currently Fins responsibility) u. Developing, implementing and embedding an efficient business resilience plan v. Managing contracts for services where appropriate w. Managing the procurement of organisation equipment, supplies and services in an efficient and cost-effective manner x. Coordinating the reviewing and updating of all organisation policies and procedures y. Leading change and continuous improvement initiatives, coordinating all projects within the organisation in collaboration with GP Partners z. Working with Managing Partners and GP Partners to ensure the compilation of organisation reports and the practice development plan (PDP) aa. Ensuring the team attain QOF, Nationally Commissioned Service and Locally Commissioned Service targets (supported by the Clinical Team Leads, Deputy Practice Manager and Care Coordinator team) bb. Working with Managing Partners to set strategic objectives against all elements of patient care, in alignment with local and national quality frameworks and requirements cc. Work with Reception Manager to develop and implement an effective communication strategy and celebrate our diverse patient population dd. Ensuring the organisation maintains compliance with its NHS contractual obligations ee. Actively encouraging and promoting the use of patient online services ff. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis gg. Maintaining the organisation and NHS choices websites hh. Liaising at external meetings as required ii. Marketing the practice appropriately jj. With input from GP Partners, oversight of all complaints in line with current legislation and guidance kk. The management of the premises, including health and safety aspects such as risk assessments and mandatory training ll. Managing the organisation IT system, delegating staff to act as administrators mm. Ensuring compliance with IT security and IG nn. Coordinating the organisation diary, ensuring meetings are scheduled appropriately Secondary responsibilities In addition to the primary responsibilities, the Business Operations Manager may be requested to: a. Support and/or deputise for the Partners at internal and external meetings b. Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders c. Participate in audit as requested by the GP Partners