Admin Team Lead - Children's Services | Norfolk Community Health and Care NHS Trust
| Dyddiad hysbysebu: | 01 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £29,970 - £36,483 pro rata pa |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mehefin 2025 |
| Lleoliad: | Norwich, NR2 3TU |
| Cwmni: | Norfolk Community Health and Care NHS Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7185099/839-7185099-SR |
Crynodeb
This is an exciting opportunity to apply for an Admin Team Lead Fix Term/secondment due to end 31st March 2026. This role is 0.6 WTE, sharing the role with the Admin Team Lead who is already in post. The successful candidate would share the role of managing all of the children's services administration teams, managing both supervisory colleagues and administration assistant colleagues across various teams.
The successful candidate would be the line manager for and be responsible for the line management of some of the children's admin teams. This will include the children's community nursing admin, Neuro-development service admin team, Starfish admin team and Children's Reception.
You will be required to cover some management support and cross over for Single Point of Referral, the medical secretary team and the LAC and adoption admin team. These teams will continue to be managed by the Admin Team Lead who is already in post.
The teams you would mange work across NCH and St. James, therefore having access to a vehicle for work purposes and the desire to travel across sites is essential.
You will also work closely with the services who are supported by the children's admin teams, gaining understanding of how they work, what changes they may be going through, continually looking for better and more streamlined ways of working to ensure improvements can be implemented. This will require the ability to develop strong working relationships with the services that the teams support.
To work collaboratively with all admin colleagues and business support managers for Childrens Services.To lead, line manage, motivate and supervise administration staff at different levels with responsibility for effective workforce planning. To lead on and support with the delivery of effective and efficient administration services across all Trust operational administration teams.
To lead in areas of change including reviewing and updating processes; working closely with both administration and health colleagues to deliver a quality service. Partnering with our clinical service operations to provide a resilient and quality service that meets the needs of patients and service delivery. To participate in operational and strategic meetings to build positive relationships across the Trust and to promote partnership working with the administration service.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Organisational
1. To be accountable for the management and monitoring of defined outcomes within own area of work. To include Healthroster, absence management, recruitment and retention, identifying the best use of resource and building resilience.
2. To assess operational delivery against locally agreed outcomes and escalate any relevant concerns, proactively problem solving to identify possible solutions
3. Day to day line management and supervision of Admin and Clerical Band 2, 3 and 4 staff across a wide range of roles, including work allocation when necessary.
4. Liaise with a range of staff, service users and external partners and communicate complex, sensitive, and distressing information across service pathways.
5. Review administrative systems and processes, developing policies and proposing and implementing improvements to working practices and procedures in line with relevant KPI requirements and patient pathways. To audit work as requested.
6. Delegated responsibility for clearly defined projects and consultations where there is no significant commercial or financial impact
7. Monitor personnel activity across the region, ensuring that as far as possible, the admin and clerical workload is covered across all the sites / locations on a daily basis and during planned or unplanned absence. There may be a requirement to help cover these posts.
8. Conducting appraisals for Admin and Clerical staff; assessing training needs and instigating appropriate action. Maintaining mandatory training records and ensuring staff are compliant.
9. Recording and monitoring of staff sickness and annual leave and other absence, completion of payroll documents and responsibility for ensuring that personal files are maintained and up to date.
10. Managing staff performance issues, dealing with first level grievances, disciplinaries and handling complaints.
11. To review and manage Datix ensuring learning is shared with the relevant teams
12. As an authorised signatory, manage and review a delegated budget, identifying potential problems and proposing solutions. Verify and authorise admin and clerical claims, overtime, annual leave etc.
13. Organise, plan and attend admin and clerical team meetings, cascade information and discuss issues.
14. Lead on recruitment, selection and induction of Admin and Clerical staff.
15. To oversee effective waiting list management where appropriate in line with KPI’s and the 18-week patient pathway
16. To build close working relationships in partnership with our clinical service leads to build knowledge and understanding of each area.
17. To build a resilient workforce across all teams
Professional
18. Todemonstrategoodcustomer careandcommunicationskillswhencommunicatingwiththepublicandwithother healthcareprofessionals,overcomingbarrierstounderstanding.
19. To lead on the induction and probation of new starters, temporary staff and apprentices.
20. To lead and encourage the development of individual staff members and teams
21. Tousearangeofsoftwareprogramsandsystemstoproduce,maintainanddistributedocumentsincludingreports; to manage performance, create spreadsheets, databasesandpresentations. This includes the administration and maintenance of stand alone systems, including staff access management
22. Tounderstandarangeofworkproceduresandpractices, someofwhicharenon-routine, andtoworkflexiblywithallclinicalservicesproviding comprehensiveadministrativesupport. Thiswill involvetraveltoother sites.
23. To work proactively to problem solve and identify possible solutions, acting on these as appropriate within the required timescales
24. Toundertakearangeofadministrativedutiesincludingproductionofreports,forms,lettersandnotices;maintainingschedulesanddiaries;organising and chairing meetings,makingroombookingsandarrangingroomlayoutandequipment and other reasonable duties as required.
25. Undertakingabsencereporting and managing absence. Monitoringandrecordingmandatorytraining and managing compliance..
26. Tobecommittedtoworkingwithinachangingenvironment, respondingpositivelytonewdemandsandchanges,andtobeanactiveteam member recognisingpotentialproblems, andescalatingtheseandanyconstructiveideasforimprovementontotheappropriateperson.
27. Toset upandmaintaincomprehensive,confidentialrecordsandfilingsystems,ensuringthat allrecordsarekeptup-to-date,andthat filingiscarriedout inatimelyandaccuratemanner.
28. Toberesponsiblefortheefficientuseofofficeequipmentandsupplies.Toundertakeorderingofofficesupplies,requisitioning,andreceiptinggoodsandservicesonNHSprocurement systemsandcarryingoutresearchintogoodsandservicesasrequired.
29. Toreport maintenance,cleaningandhealthandsafetyissuesinlinewithcurrentprocedures, keepingtheline/sitemanagerinformedatalltimes.
30. Toimplementpoliciesforownworkareaandproposechangesasnecessary.
31. Itisthepost-holder’sresponsibilitytoensurethattheyhaveundertakenallmandatorytraining,inlinewiththeTrustspoliciesandprocedure.
32. To attend and lead team meetings that maybe on site or virtual. This may include travel to other sites
33. To develop in specialist areas of interest relevant to role
This advert closes on Monday 26 May 2025
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