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Service Tool Analyst

Job details
Posting date:	09 May 2025
Salary:	£28,710 to £33,430 per year
Additional salary information:	National: £28,710 - £29,810 London: £32,202 - £33,430 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading ‘Salary’.
Hours:	Full time
Closing date:	26 May 2025
Location:	Reading
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	404217/3

Summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

Defra Jobs

The Service Tooling team at Defra within Digital, Data Technology and Security (DDTS) function is looking for a Service Tool Analyst to join our team.

Our Service Tooling team look after the ServiceNow platform which is a cloud based system designed to streamline and automate various business processes for our 33,000 end users. This user base includes Defra colleagues including several Arm’s Length Bodies (ALBs). We currently depend on the platform's out of the box functionality and the skills of our technical developers to make design decisions.

In this role you will be responsible for providing support to all Defra end users, resolver groups and process owners with their effective use of the Defra group’s ServiceNow platform which provides users primary access to IT support and services.

You'll co-ordinates with the Senior Service Tool Analyst, the Service Tool Managers and the User Support Services Lead with the drive to “shift left” to reduce the overall costs of delivering IT processes and services. Promoting the use of the ServiceNow platform known as MyPortal to self-serve whenever possible.

Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.