Defence Business Services (DBS) - Senior Performance Analyst
| Posting date: | 08 May 2025 |
|---|---|
| Salary: | £44,590 per year, pro rata |
| Additional salary information: | A pension contribution of 28.97% based on the listed salary |
| Hours: | Full time |
| Closing date: | 07 June 2025 |
| Location: | FY5 3WP, BS34 8QW, G2 3EX |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Defence |
| Job type: | Permanent |
| Job reference: | 404424 |
Summary
A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.
As a Senior Performance Analyst, you will:
Focus on improving internal and external digital services and supporting teams across the Automation Garage
Lead the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
Collect and present key performance data and analysis for service and work with service teams to make sure services meet the performance requirements set out in the GDS Service Standard
Help the service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data, and user feedback
Identify user needs through numerous data sources such as online behaviour through Google Analytics / Tag Manager, trends in call data volumes, and supporting user research colleagues with quantitative evidence
Participate in performance and data analysis communities, share learnings and findings with wider teams to transfer knowledge and capability
Manage stakeholder relationships, including contractors and external suppliers
Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
Champion accessibility and inclusion standards
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.
As a Senior Performance Analyst, you will:
Focus on improving internal and external digital services and supporting teams across the Automation Garage
Lead the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
Collect and present key performance data and analysis for service and work with service teams to make sure services meet the performance requirements set out in the GDS Service Standard
Help the service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data, and user feedback
Identify user needs through numerous data sources such as online behaviour through Google Analytics / Tag Manager, trends in call data volumes, and supporting user research colleagues with quantitative evidence
Participate in performance and data analysis communities, share learnings and findings with wider teams to transfer knowledge and capability
Manage stakeholder relationships, including contractors and external suppliers
Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
Champion accessibility and inclusion standards
Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.