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Helpdesk Administrator
| Dyddiad hysbysebu: | 02 Mai 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Mehefin 2025 |
| Lleoliad: | North Lanarkshire, Scotland, ML1 |
| Cwmni: | CBW Staffing Solutions Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 56580848 |
Crynodeb
Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000
CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements:
- Previous Facilities & Maintenance Helpdesk experience would be ideal
- Excellent and professional telephone manner
- Excellent customer service skills
- Time Management
- The capacity to think ahead, plan and prioritise own workload
- The ability to work under pressure and meet deadlines
- Computer literacy
- The ability to work as part of a team
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed
Salary & Benefits:
- £27,000
- Hybrid opportunity
- 25 days holiday plus bank holidays
- Company pension
CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements:
- Previous Facilities & Maintenance Helpdesk experience would be ideal
- Excellent and professional telephone manner
- Excellent customer service skills
- Time Management
- The capacity to think ahead, plan and prioritise own workload
- The ability to work under pressure and meet deadlines
- Computer literacy
- The ability to work as part of a team
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed
Salary & Benefits:
- £27,000
- Hybrid opportunity
- 25 days holiday plus bank holidays
- Company pension