Infrastructure Operations Engineer (£37,733)
| Posting date: | 28 April 2025 |
|---|---|
| Salary: | £37,733 per year |
| Additional salary information: | The salary of £37,733 (basic salary £34,233) includes a non-pensionable Recruitment and Retention allowance of £3,500. You will also be entitled to an additional 35% shift allowance. |
| Hours: | Full time |
| Closing date: | 18 May 2025 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 402215/1 |
Summary
Are you experienced in a range of systems?
If so, we would love to hear from you!
We are looking for an Infrastructure Operations Engineer to help manage and maintain the core infrastructure that underpins production services. The role holder has the technical knowledge and ability to provide second and third line support for incidents, problems and changes to solutions and services.
Our Infrastructure Operations Engineers are responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators throughout the product life cycle.
At the Driver and Vehicle Licensing Agency (DVLA) we build world class digital services and you'll be part of a team delivering both change and service excellence. As we continue the transformation journey there will be opportunities for you to support programmes that help migrate legacy technology onto cloud-based platforms paving the way for the future business and service transformation.
Would you like to find out more about the role, the digital team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on Thursday 15th May 2025 at 13:00pm.
Please click here to book on.
Responsibilities
You will have the opportunity to:
- Assist in technical support activities and carry out all routine maintenance tasks according to process.
- Monitor infrastructure and application services taking appropriate action where necessary.
- Diagnose and prioritise standard incidents, investigate their causes and finding resolutions, allocating them to the appropriate channels where necessary.
- Identify and engage with users and stakeholders.
For further information about the role please see the attached role profile.
Additional Information
The successful candidate is required to be available on a rota basis to undertake work within a shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable.
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
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