Customer Retention Specialist
| Posting date: | 25 April 2025 |
|---|---|
| Salary: | £26,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 25 May 2025 |
| Location: | Chelmsford, Essex, CM2 8SY |
| Remote working: | On-site only |
| Company: | HR GO Recruitment |
| Job type: | Permanent |
| Job reference: | 20250425/SB/CRS_1745598905 |
Summary
Job Title: Customer Retention Specialist
Location: Chelmsford
Employment Type: Full-time, Permanent
Hours: 9:00 AM - 6:00 PM, Monday to Sunday (standard working days are Monday to Friday, with occasional weekend work, approximately one in four weekends).
Reports to: Team Leader / Department Manager
Overview:
A full-time position is available for an individual with a strong focus on customer service and retention. This role involves supporting clients as they approach the end of their finance agreements, offering guidance on suitable options, and ensuring a smooth continuation of service. The successful candidate will be confident in communication, organised, and results-driven.
Key Responsibilities:
- Identify opportunities to retain existing customers by offering tailored solutions.
- Proactively engage clients ahead of contract expiry to discuss next steps.
- Clearly explain available finance or product options in a professional and approachable manner.
- Maintain accurate records of all communications and customer decisions.
- Carry out standard checks in line with internal procedures and regulatory requirements.
- Collaborate with other departments to ensure seamless customer experiences.
Candidate Requirements:
- Experience in customer service, sales, automotive, finance, or a related sector.
- Ability to manage targets and maintain a strong focus on client satisfaction.
- Excellent verbal and written communication skills.
- Highly organised with good attention to detail.
- Comfortable using CRM platforms and standard office software.
- Knowledge of finance processes, affordability checks, or compliance practices is beneficial.
Please note: You must have the right to work in the UK to be considered.
HRGO Recruitment is a trusted recruitment agency supporting outstanding companies in the region. This is a permanent position offering a competitive salary based on your experience. We aim to respond to all applications