Performance Improvement and Insight Officer
| Dyddiad hysbysebu: | 24 Ebrill 2025 |
|---|---|
| Cyflog: | £220.00 bob dydd |
| Gwybodaeth ychwanegol am y cyflog: | per day PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Mai 2025 |
| Lleoliad: | Guildford, GU2 4BB |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Guildford 5266616 |
Crynodeb
What's involved with this role:
Remote working available
Temporary Performance Improvement and Insight Officer
Ref number: Guildford 5266616
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
Specialist Level 1: Educated to NVQ level 3 / A Level standard or equivalent experience.
Specialist Level 2: Educated to A’ level standard/NVQ 3 and/or experience in working in a specialist area.
Reasonable working knowledge of legislation and developments in specialist area
Strong experience of managing projects and programmes, especially with reference to process engineering
Experience of managing performance including developing reporting and monitoring techniques, demonstrating service improvements in areas of responsibility
Experience of working on, or leading, performance management regimes such as ISO 9000 or European Framework for Quality Management.
Proven ability to give sound advice and guidance on specific, straightforward cases, topics or issues
Proven ability to enforce legislation where appropriate
Desirable:
Degree in a relevant subject
Experience of working within social housing or Local Government
What's involved with this role: You’ll be part of the Business Insight and Improvement Team, focused on improving housing services from the customer’s perspective. Your role involves designing and delivering a performance management framework, monitoring data, and ensuring robust reporting to inform decisions.
You’ll help develop policies, support complaint resolution, and provide professional advice on complex cases. Compliance with regulations and council policies will be key, alongside delivering projects and initiatives aligned with business goals. You’ll also ensure high standards and specialist knowledge within Case Management and Customer Services teams.
Key duties:
Provide customer-focused specialist advice and services, staying current with relevant legislation, best practices, and policies to drive continuous service improvement.
Advise and support multi-skilled teams on less complex cases within your area of specialism.
Maintain your professional development to the required standards.
Collaborate across the organization, building and managing relationships with members, partners, and stakeholders.
Manage complex cases, ensuring accurate information is updated in systems, while acting as the key contact for customers and handling contentious issues or inspections.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
1
Job Ref: Guildford 5266616
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.