Customer Relations Executive
| Dyddiad hysbysebu: | 23 Ebrill 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Excellent Plus Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2025 |
| Lleoliad: | Remote with some travel required, EC4Y 8EN |
| Cwmni: | Vita Health Group Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | vitahealth/TP/7389/3594 |
Crynodeb
We have an exciting opportunity in our Customer Relationship team due to expansion and we are looking for a Customer Relations Executive.
You'll develop trusted relationships within an assigned portfolio of existing low to mid-tier accounts, ensuring successful contract renewals and delivery of upsell opportunities.
This position is a varied role that requires strong organisation skills with the ability to prioritise a variety of tasks, attention to detail and the ability to effectively communicate with both key internal and external stakeholders.
Key Responsibilities
- Operating as the primary point of contact for any and all matters specific to your assigned portfolio of low-mid tier accounts, ensuring timely and effective delivery of response
- Develop trusted relationships with key internal and external stakeholders
- Ensuring identification and escalation of appropriate opportunities and risks within an assigned portfolio of low-mid tier accounts
- Proactively ensuring that all contract renewals are aligned with business objectives
- Delivery of customer service review meetings
- Delivery of customer product and system presentations to raise service awareness
- New customer implementation from point of sale to service go live
- Ensuring timely delivery of management information and marketing collateral
- Ensuring all customer records and folders are accurately maintained
- Any other reasonable requests
Your skills and background:
Essential:
- Experience in a customer-focused role
- Understands and translates customer requirements in order to aid exceptional service delivery
- Highly organised with the ability to manage a large workload
- Strong written and verbal communication skills
- Experience of delivering internal and external presentations
- An ability to build and maintain strong business relationships
Desirable:
- Experience working within the healthcare industry
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.
This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion
We are committed to being equitable and supporting the wellbeing of all employees.
- We are a Mindful Employer
- Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
- Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.
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