Housing Officer
| Dyddiad hysbysebu: | 15 Ebrill 2025 |
|---|---|
| Cyflog: | £33,840 i £35,620 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Pension, Health Cash Plan, generous holiday entitlement. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Mai 2025 |
| Lleoliad: | CF15 7NE, with travel in Vale and Valleys area |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Newydd Housing Association |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | HO0425 |
Crynodeb
Housing Officer
35 Hours / Full time, Temporary until 31 March 2026 with potential to become permanent
Tongwynlais, Cardiff with regular travel in and around the Vale and Valleys Areas
£33,840 to £35,620
If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.
About Us
Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas.
About the Role
The Housing Officer will be responsible for all aspects of housing management. You will be providing front line office and community-based services ensuring the effective management of rent collection and arrears recovery, allocations and signing up new tenants, mutual exchanges, home visits, estate inspections and managing anti-social behaviour, as well as tenant consultation and general tenancy and estate management.
The Housing Officer will be providing a proactive service to our tenants, and you will be responding to queries around rent payments and arrears, succession, assignments, joint/sole tenancies, abandonments, estate management and estate-based issues and tenancy enforcement. The Housing Officer will also work closely with colleagues within Newydd and partners from Local Authorities, Police, and other external agencies.
About You
Relevant and proven experience within the social housing sector is essential for this role, along with an HNC in Housing Studies or equivalent qualification. Knowledge of estate and tenancy management, housing law, housing benefits and Universal Credit and wider welfare reform, bedroom tax, DHP and proposals under renting homes, are also essential for this role, as are strong levels of IT literacy.
You will be managing a busy and demanding workload so you will need to be able to prioritise tasks and enjoys a varied and rewarding people focused role. The right attitude is just as important to us as the skills and experience you bring. We are looking for a Housing Officer who has a strong customer service ethos, will go the extra mile and who is also a team player who can provide support and cover where required across the Housing Team.
A driving license and use of a vehicle is essential for this post. The post is also subject to a Disclosure Barring Service (CRB) Check and a renewal check every three years.
If you possess good housing management experience and social housing sector knowledge combined with excellent organisational and communication skills then why not apply?
Closing date for applications: Midnight on Monday 5 May 2025
Interview date: Thursday 15 May 2025
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
35 Hours / Full time, Temporary until 31 March 2026 with potential to become permanent
Tongwynlais, Cardiff with regular travel in and around the Vale and Valleys Areas
£33,840 to £35,620
If you think customer service is an attitude and not just a department and providing friendly, efficient, and personalised services to customers is second nature to you then this exciting role could be your next career opportunity.
About Us
Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas.
About the Role
The Housing Officer will be responsible for all aspects of housing management. You will be providing front line office and community-based services ensuring the effective management of rent collection and arrears recovery, allocations and signing up new tenants, mutual exchanges, home visits, estate inspections and managing anti-social behaviour, as well as tenant consultation and general tenancy and estate management.
The Housing Officer will be providing a proactive service to our tenants, and you will be responding to queries around rent payments and arrears, succession, assignments, joint/sole tenancies, abandonments, estate management and estate-based issues and tenancy enforcement. The Housing Officer will also work closely with colleagues within Newydd and partners from Local Authorities, Police, and other external agencies.
About You
Relevant and proven experience within the social housing sector is essential for this role, along with an HNC in Housing Studies or equivalent qualification. Knowledge of estate and tenancy management, housing law, housing benefits and Universal Credit and wider welfare reform, bedroom tax, DHP and proposals under renting homes, are also essential for this role, as are strong levels of IT literacy.
You will be managing a busy and demanding workload so you will need to be able to prioritise tasks and enjoys a varied and rewarding people focused role. The right attitude is just as important to us as the skills and experience you bring. We are looking for a Housing Officer who has a strong customer service ethos, will go the extra mile and who is also a team player who can provide support and cover where required across the Housing Team.
A driving license and use of a vehicle is essential for this post. The post is also subject to a Disclosure Barring Service (CRB) Check and a renewal check every three years.
If you possess good housing management experience and social housing sector knowledge combined with excellent organisational and communication skills then why not apply?
Closing date for applications: Midnight on Monday 5 May 2025
Interview date: Thursday 15 May 2025
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
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Hyderus o ran Anabledd
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