Senior Request Fulfilment Manager
| Dyddiad hysbysebu: | 14 Ebrill 2025 |
|---|---|
| Cyflog: | £44,720 i £52,130 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | New entrants to the Civil Service will start their role on the salary band minimum: £44,720 for National Roles. £48,720 for London Roles. London: £48,720 - £52,130 National: £44,720 - £47,850 Recruitment Retention Allowance (RRA): Up to £8,300 is availa |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Ebrill 2025 |
| Lleoliad: | Liverpool |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 398446/3 |
Crynodeb
Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.
This role offers you the opportunity to join an exciting, fast-paced environment working hard to deliver ministerial commitments for the benefit of the public.
As the Senior Request Fulfilment Manager and a senior member of the DDAT IT Operations Support team, you will play a key role in the provision of service support at the Home Office, supporting vital national infrastructure and Home Office services.
You will support a user-base of 55,000+ Home Office users, over 700+ public-facing services used by millions, and diverse critical business areas including UK Visa & Immigration, Border Force, HMPO and policing.
You will be part of an IT Operations team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques and service management best practices to provide innovative solutions for real-time service support.
You will work closely and build relationships with other DDAT technical support teams, business areas and suppliers.
You will also get the opportunity to learn about the variety of delivery and support approaches in place at the Home Office including Agile delivery and DevOps.
As a Senior Request Fulfilment Manager, your main day to day responsibilities will be:
- Line-managing Request Fulfilment team-members, supporting with and ensuring technical service requests and queries are managed in line with request fulfilment processes.
- Managing and contributing to the build and maintenance of the service request catalogue and supporting workflows, ensuring the catalogue accurately reflects the full range of services available to Home Office users.
- Providing a point of escalation for Service Desk team members and Request Fulfilment team-members.
- Ensuring trends in technical service requests and queries are identified and highlighted, producing reports for senior management when required.
- Implementing and maintaining any changes to IT support operating models, reflecting the strategy as set by the Lead Request Fulfilment Manager.
- Ensuring users receive status updates on technical incidents, service requests and problems, alongside building and maintaining relationships with other DDAT leaders and suppliers.
Recruitment and Retention Allowance
This post is eligible for a DDaT Recruitment Retention Allowance of up to £8,300, which will be assessed at interview. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
Hybrid working
DDaT is geographically spread across a number of locations with most staff working in line with the Department’s hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). Please note that Croydon as a location is only available to existing HO - DDaT staff. New entrants to HO-DDaT are not able to select Croydon as their location and will need to agree a base location of either Liverpool or Manchester. There will be a requirement for occasional travel to other locations. Existing staff currently working in DDaT at 2 Ruskin Square, Croydon, who wish to apply for this role can continue working from Croydon, subject to their line manager's approval.
Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week).
Please note that this role requires Security Clearance, which would normally need 5 years’ UK residency in the past 5 years.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd