Booking and Scheduling Assistant
| Dyddiad hysbysebu: | 11 Ebrill 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 11 Mai 2025 |
| Lleoliad: | remote |
| Cwmni: | Impact Futures |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 48 |
Crynodeb
Job Advert
The Role:
The Booking and Scheduling Assistant is an important role within the organisation to support the effective planning, booking and
scheduling of internal and external events for learners, staff and other stakeholders where required. In this customer facing role
you will support the coordination and administration of teaching and learning sessions, reminding learners of planned attendance,
liaising with learners and employers to rebook cancelled group sessions, support with End Point Assessment bookings and
maintaining the online e-portfolio system with relevant data.
You will be working with the wider Operational team to deal with learner and internal staff booking requests, issue booking
confirmations, maintain and report on attendance, in line with service level agreements (SLA’s). The role will include the
development and maintenance of session timetables using the online booking platform, through the dedicated system.
In this remote role it is essential that clear lines of communication are maintained within the team and with wider stakeholders
as and when required where required. This role requires a disciplined and thorough approach with keen attention to detail paid to
all tasks. The person needs to be confident when liaising with learners and stakeholders including in written format and on the
telephone or remote video conferencing tools.
Occasion travel to head office will be required including attending team and organisational meetings and events.
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
Duties:
* Provide administrative support to the team in line with bookings, schedules and attendance records, updating internal systems
in a timely manner.
* Handling bookings enquiries via email, phone and planners, recording and updating information accurately
* Processing bookings using operating systems in accordance with policies and procedures.
* Maintain and update accurate learner information on the internal systems according to the team SLA’s.
* Ensure a high level of customer service to all bookers and potential bookers, including providing clear, concise, accurate and
up-to-date information.
* Be a key point of contact for the bookings team, liaising across departments such as Operations.
* Maintain the Booking and Scheduling email inbox, responding as required and filing emails accurately.
* Communicate with all relevant parties on projected bookings, scheduled events, learner cancellations and/or feedback, following
up on any actions required.
* Create and provide reports to managers and stakeholders as and when required
* Responding promptly and professionally to feedback, comments, and complaints.
* Perform any other reasonable duties required by the businesses and management
Take responsibility for personal development through participating in staff development activities and appraisal processes
The Benefits:
- Bonus scheme of up to £10k on top of Basic salary
- 25 days holiday plus public and bank holidays
- Christmas Shut down with three days paid leave
- Volunteer day
- Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off (after 1 year's service)
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About you:
Essential
* Competent user of Microsoft Office applications (especially SharePoint, Outlook, Word, Teams and Excel)
* Math’s & English GCSE, grade D or above
* Exceptional attention to detail and accuracy
* Ability to use problem-solving, solution driven and analytical skills and techniques
* Willingness to learn and adapt to new processes
* Strong planning, prioritising and organisational skills
* Ability to multitask and use initiative
* Excellent customer service skills
* Effective communication skills, with a high standard of written and spoken English
* Interpersonal skills – managing relationships at all levels internal and external to the organisation
* High level of organisational skills and time management
* Ability to work effectively under pressure and meet deadlines
* Ability to work independently and as part of a team
* Strong internet connection with the ability to work from home
* Able to attend Head Office as and when required
Desirable
* An understanding of, and knowledge of the apprenticeship market or experience of working with external bodies such as external
quality assurance bodies.
* Experience of Aptem (e-portfolio) systems
* Awareness of or willingness to learn about Ofsted, Accountability framework and ESFA funding rules
* Experience of operating in a paperless environment
* Experience of working within a team in a changing environment and frequently under pressure
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
The Role:
The Booking and Scheduling Assistant is an important role within the organisation to support the effective planning, booking and
scheduling of internal and external events for learners, staff and other stakeholders where required. In this customer facing role
you will support the coordination and administration of teaching and learning sessions, reminding learners of planned attendance,
liaising with learners and employers to rebook cancelled group sessions, support with End Point Assessment bookings and
maintaining the online e-portfolio system with relevant data.
You will be working with the wider Operational team to deal with learner and internal staff booking requests, issue booking
confirmations, maintain and report on attendance, in line with service level agreements (SLA’s). The role will include the
development and maintenance of session timetables using the online booking platform, through the dedicated system.
In this remote role it is essential that clear lines of communication are maintained within the team and with wider stakeholders
as and when required where required. This role requires a disciplined and thorough approach with keen attention to detail paid to
all tasks. The person needs to be confident when liaising with learners and stakeholders including in written format and on the
telephone or remote video conferencing tools.
Occasion travel to head office will be required including attending team and organisational meetings and events.
You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and
supportive environment in an organisation with a strong focus on people and culture.
Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events- we’re a friendly bunch.
Duties:
* Provide administrative support to the team in line with bookings, schedules and attendance records, updating internal systems
in a timely manner.
* Handling bookings enquiries via email, phone and planners, recording and updating information accurately
* Processing bookings using operating systems in accordance with policies and procedures.
* Maintain and update accurate learner information on the internal systems according to the team SLA’s.
* Ensure a high level of customer service to all bookers and potential bookers, including providing clear, concise, accurate and
up-to-date information.
* Be a key point of contact for the bookings team, liaising across departments such as Operations.
* Maintain the Booking and Scheduling email inbox, responding as required and filing emails accurately.
* Communicate with all relevant parties on projected bookings, scheduled events, learner cancellations and/or feedback, following
up on any actions required.
* Create and provide reports to managers and stakeholders as and when required
* Responding promptly and professionally to feedback, comments, and complaints.
* Perform any other reasonable duties required by the businesses and management
Take responsibility for personal development through participating in staff development activities and appraisal processes
The Benefits:
- Bonus scheme of up to £10k on top of Basic salary
- 25 days holiday plus public and bank holidays
- Christmas Shut down with three days paid leave
- Volunteer day
- Sick Pay
- BUPA Healthcare Cashback plan
- Enhanced Maternity paid leave
- Enhanced Paternity paid leave
- Grandparent paid leave
- Bereavement paid leave
- Life Assurance
- Refer a friend bonus
- Birthday day off (after 1 year's service)
- 3% pension contribution using pension provider NEST
- Shopping discount & cash back platform
- Refer a friend bonus
- Employee Financial Wellbeing support
- Buy an additional 5 days annual leave
- Employee Assistance Helpline
- Company events and social gatherings
- Appreciation gifts
About you:
Essential
* Competent user of Microsoft Office applications (especially SharePoint, Outlook, Word, Teams and Excel)
* Math’s & English GCSE, grade D or above
* Exceptional attention to detail and accuracy
* Ability to use problem-solving, solution driven and analytical skills and techniques
* Willingness to learn and adapt to new processes
* Strong planning, prioritising and organisational skills
* Ability to multitask and use initiative
* Excellent customer service skills
* Effective communication skills, with a high standard of written and spoken English
* Interpersonal skills – managing relationships at all levels internal and external to the organisation
* High level of organisational skills and time management
* Ability to work effectively under pressure and meet deadlines
* Ability to work independently and as part of a team
* Strong internet connection with the ability to work from home
* Able to attend Head Office as and when required
Desirable
* An understanding of, and knowledge of the apprenticeship market or experience of working with external bodies such as external
quality assurance bodies.
* Experience of Aptem (e-portfolio) systems
* Awareness of or willingness to learn about Ofsted, Accountability framework and ESFA funding rules
* Experience of operating in a paperless environment
* Experience of working within a team in a changing environment and frequently under pressure
About Us
- Impact Futures and The Childcare Company are some of the UK’s largest independently owned training providers, delivering
apprenticeships and vocational qualifications.
- Our expertise is underpinned by our Ofsted Grade 2 'Good’ accreditation, and learner-centric delivery is at the heart of our
continual operational evolution to ensure our learners receive an outstanding learning journey
- Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability
qualified persons regardless of their race, disability, religion/belief, sexual orientation or age
- We are committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check will be required
for this role
- We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.