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Health, Wellbeing & Rehabilitation Manager
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | £51,944.00 per year |
| Additional salary information: | £51944.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2025 |
| Location: | Burnley, BB10 2LW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0044-25-0002 |
Summary
JOB TITLE: Health, Wellbeing & Rehabilitation Manager REPORTS TO: Clinical Services Manager ACCOUNTABLE TO: Clinical Services Manager REPORTED TO BY: Family Support Team Leader, Rehabilitation Team Leader MAIN RESPONSIBILITIES: To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders To have overall responsibility for the management, leadership and co-ordination of the Health, Wellbeing and Rehabilitation (HWR) service including Family Support Safeguarding Lead for Children To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity. To ensure that services and outcomes are monitored and delivered safely and efficiently by a well trained workforce. To contribute towards service development across the organisation. CORE TASKS Care Delivery Manage each departments delivery of holistic care and associated activities in line with appropriate standards and guidelines Oversee, plan and conduct effective and responsive holistic assessments for all patients referred to the services, ensuring appropriate care and action plans based on their needs are clearly recorded and documented Ensure medicines are managed in accordance with all internal policies, procedures and standard operating procedures and the misuse of drugs act 1971 and the controlled drugs (supervision and management and use) regulations 2013. Promote evidenced based practice in order to maximise the patients quality of life. Ensure the efficient and effective implementation of handovers, referrals meetings and weekly Multi-Disciplinary Team meetings Facilitate patients to receive the Right Care at the Right Time in the Right Place including Advance Care Planning (ACP) and Advance Clinical Management Planning (ACMP) To develop the service to become a community hub, integrated within the community and impacting on the social/public health concerns within Burnley & Pendle. Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services To ensure that patient electronic records and documentation is completed accurately and fully in line with the professional guidance (e.g. NMC/HCPC/Social Work England) on documentation and Hospice policy Management and Leadership To plan, co-ordinate, direct and manage HWR teams (employees and volunteers) and resources so that the Hospices strategic vision and operational objectives for the delivery of specialist palliative care to patients and their families are achieved Work closely with the Hospice Senior Management Team (SMT) and all relevant professionals in ensuring that their team of staff and volunteers deliver high levels of service and care at all times Contribute to the on-going development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring. To foster and maintain effective communication within HWR and teams across all departments of the Hospice and external stakeholders To ensure service sustainability through facilitating integrated team working across all departments Empower staff within the HWR teams to lead on projects and evidence based innovation, acting as an expert resource and role model. Review key performance measures, activity and outcomes for both departments, in collaboration with the SMT, and use the information to support service improvement and activity monitoring. Accept accountability for own actions and areas of responsibility Involve others in decision making and empower where possible To ensure effective implementation of HR procedures including staff recruitment and selection, management of sickness/absence and performance management in accordance with Hospice policies, procedures and employee guide To act as a Hospice ambassador promoting the work the Hospice does and identifying PR opportunities for promoting Hospice services, including being involved in fundraising activities To provide out of hours management on call cover (approx. 1 week in 5) Communication Skills Foster good working relationships and effectively communicate with members of the multidisciplinary team, users of the service and other healthcare professionals working externally Act as a resource of knowledge for Hospice staff and external agencies Communicate information to distressed and/or bereaved people in a sensitive manner Manage situations where people are distressed or angry in an effective, safe manner Have excellent telephone communication skills, taking calls from patients, carers and Professionals in the community managing their concerns effectively and sensitively Manage complaints in a sensitive manner ensuring that the Hospice policy and procedure is adhered to Ensure accurate and contemporaneous documentation of patient care both personally and by other members of staff inputting into the patient electronic system Identify methods to improve communication both within the Hospice and in dealings with external agencies, reporting these promptly Advocate for patients and other service users ensuring their views are known to the team including in the case of advance care planning and occasions where offered care is declined Be able to communicate effectively with people exhibiting challenging behaviours, ensuring they are respected but expectations are made as clear as possible Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times. Personal and People Development As Childrens Safeguarding Lead, ensure appropriate training (Level 3) is maintained. Accept responsibility to maintain and update own skills to facilitate the delivery of high quality specialist palliative care Ensure staff members (employees and volunteers) attend mandatory training and competency assessments are undertaken as required Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times Promote the value of active participation in annual appraisal, probationary reviews, planning, and personal development ensuring all staff members take part Share knowledge and experience with other staff to improve and enhance patients care. Encourage other staff to share good practice and knowledge Identify poor practice / attitudes and take a proactive approach to resolution Ensure that professional requirements for clinical revalidation are fulfilled both personally and by other registered Health & Social care professionals within the teams e.g. HCPC, NMC, Social Work England Oversee the placement of students within HWR teams, ensuring that they are correctly mentored and evaluated Quality and Service Improvement Ensure the effective outcome monitoring of service provision to maximise quality and effectiveness of patient care Encourage and oversee prompt reporting of adverse incidents, accidents, near misses, and errors Oversee, and contribute as necessary, to the investigation of incidents, accidents, near miss reports Oversee, and lead as necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC notifications Oversee the HWR input to the Hospice audit programme Maintain a working knowledge of safeguarding (children and adults) to support staff in this regard, ensuring that any safeguarding incidents are appropriately dealt with and reported on Ensure that all relevant information is cascaded to team members e.g. MHRA alerts, patient satisfaction, learning outcomes from incidents, outcomes from meetings Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures, protocols and the national guidance Work with the PR & Marketing Manager and Clinical Services Manager to identify individual patient stories that can be used in connection with publicity for the Hospice. Health, Safety and Security Ensure the completion of risk assessments and implementation of appropriate actions as necessary Ensure new risks identified are added to the organisational risk register Lead on the implementation of safeguarding policies, the Mental Capacity Act and Deprivation of Liberty Safeguards within the HWR teams Ensure that the off-duty rota meets the requirements of the HWR teams and organisational requirements for safe staffing Governance Ensure the effective utilisation of the Hospices electronic patient record system, promoting the use of information technology for recording patient information, communication and information sharing; implementing procedural change as necessary Ensure that Hospice policies, procedures and standards are adhered to at all times with particular regard to those concerning confidentiality, information governance, health and safety, prevention and control infection and medicines management Ensure that the HWR teams are compliant with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Ensure effective outcome monitoring of service delivery This document is intended to convey an outline of the post and the post-holders responsibilities. You may be asked to carry out other duties relevant to your job role.