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Customer Service Advisor
| Dyddiad hysbysebu: | 09 Ebrill 2025 |
|---|---|
| Cyflog: | £23,964 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mai 2025 |
| Lleoliad: | West Bromwich, West Midlands |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | the West Brom |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 001218 |
Crynodeb
Customer Service Advisor
Location: New Square Branch (West Bromwich)
Salary: £23,964 per annum
Contract: Permanent
Hours: 35 hours per week (09.00 – 18.00, Monday – Saturday)
Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.
As a Customer Service Advisor at our New Square Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.
What the role will look like:
To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers’ needs
Providing solutions to individual customers’ needs
Cash and cheque handling
Supporting with customer queries around their mortgages and savings
Supporting with local community projects
What you will bring to the role:
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What's in it for you:
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
Social club membership – dozens of discounts available for a wide variety of family days out and events
Performance related pay scheme
Corporate health plan with the option to include family members
Discounted travel cards
Life assurance provided by the Society at 4 times your salary
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.
Do it today and click apply!
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.
Location: New Square Branch (West Bromwich)
Salary: £23,964 per annum
Contract: Permanent
Hours: 35 hours per week (09.00 – 18.00, Monday – Saturday)
Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.
As a Customer Service Advisor at our New Square Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.
What the role will look like:
To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers’ needs
Providing solutions to individual customers’ needs
Cash and cheque handling
Supporting with customer queries around their mortgages and savings
Supporting with local community projects
What you will bring to the role:
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
What's in it for you:
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
Social club membership – dozens of discounts available for a wide variety of family days out and events
Performance related pay scheme
Corporate health plan with the option to include family members
Discounted travel cards
Life assurance provided by the Society at 4 times your salary
Why choose the West Brom?
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.
The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.
Do it today and click apply!
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.