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Patient Services Officer
| Dyddiad hysbysebu: | 08 Ebrill 2025 |
|---|---|
| Cyflog: | £23,875 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £23875 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Ebrill 2025 |
| Lleoliad: | Bedlington, NE22 6JX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1531-25-0003 |
Crynodeb
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Duties and Responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance to written protocols To scan incoming correspondence and save in medical records To manage repeat prescription requests To open and distribute incoming communications that arrive via email or post To manage and action team and individual tasks / clinical requests. To ensure couriers are in receipt of all required documentation and samples at the appropriate time. To manage and action team and individual tasks / clinical requests. Ensure all information from letters is coded to appropriate standards. Ensure notes are summarised and recalls managed as per policy. Ensure new notes are received in a timely manner. Ensure registrations process is undertaken, and the link system is up to date and accurate. Ensure you are keeping Patient information updated and that Patient information is always secure /kept confidential. Reception To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. To answer telephone calls promptly and effectively To deal with all general enquiries, explain practice procedures and protocols and make new and follow-up appointments To use your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are triaged appropriately and seen in a logical and non-disruptive manner To explain practice arrangements and formal requirements to patients, including new registrations and those seeking temporary cover, ensuring the correct procedures are completed. To provide paper tokens (repeat prescriptions) issued by clinical staff to patients, ensuring details are correct and confidentiality is maintained. To be able to cover all reception positions as necessary To prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork. Appointments To manage and process appointment requests for current / future appointments from patients by telephone and in person. To enter requests for home visits on the on-call list, ensuring careful recording of all relevant details and where necessary to refer to the duty doctor immediately Computer To electronically handle and process sensitive and confidential patient information accurately and efficiently via the practice clinical computer system, maintaining the data quality of patient's electronic healthcare records. To process any changes to patient contact details. To process electronic communications from patients and external agencies. To ensure IT server is backed up on a daily basis. Telephone To receive and make telephone calls as required, including diverting calls and taking messages as appropriate, ensuring accuracy of detail and prompt appropriate delivery. Have working knowledge of telephone system, during and out of hours. Other Tasks To open up premises at the start of the day on arrival, de-activate the security alarm system and make all the necessary preparations to receive patients. To ensure all health & safety checks are undertaken within the desired timescales as indicated in the practices Health & Safety policy. To ensure that the premises is totally secured at the end of the day, the security alarm system is activated and internal lighting and relevant electrical equipment has been switched off.