Team Leader - Retirements Scottish Widows (Fixed Term Contract)
| Posting date: | 28 March 2025 |
|---|---|
| Salary: | £39,825 to £44,250 per year |
| Hours: | Full time |
| Closing date: | 11 April 2025 |
| Location: | Edinburgh, Edinburgh, EH3 9PE |
| Company: | Lloyds Banking Group |
| Job type: | Contract |
| Job reference: | 132427_1743151015 |
Summary
JOB TITLE: Team Leader - Retirements IP&I COO (FTC)
SALARY: £39825 - £44250
LOCATIONS: Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
About the opportunity
Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
This role is based in our Retirements Team and we're currently looking for enthusiastic and driven people leaders to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.
You'll promote and lead initiatives to enhance our ways of working, providing coaching and support to everyone to enable them to bring their best self to work every single day.
You'll lead, coach, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro-active in identify risks and resolving issues.
This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.
With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever changing needs of our customers every day.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make
change happen. Together, we can grow with purpose
What you'll need
The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values.
You'll have the ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.
You'll take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.
You'll create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey!
Proud member of the Disability Confident employer scheme