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Technical Support Customer Service Practitioner
| Posting date: | 27 March 2025 |
|---|---|
| Salary: | £26,750.00 per year |
| Additional salary information: | Starting salary £26,750.00 per annum. Nest Pension, on call allowance, BUPA Health Care once 6 month probationary period completed. 20 day Annual Leave plus bank holidays |
| Hours: | Full time |
| Closing date: | 26 April 2025 |
| Location: | HU7 0BY |
| Remote working: | On-site only |
| Company: | TLJ Group Limited |
| Job type: | Permanent |
| Job reference: | TS-2 |
Summary
Main Purpose and Scope of the job:
The role is to work within the Technical Support Department and to ensure a high quality of support is offered to our customers in a professional manner, enhancing the reputation of TLJ Group Limited
Reports to: The Technical Support Manager who is their line manager.
Duties and Key Responsibilities:
• Supporting customers with technical issues via telephone and via a PC.
• Supporting TLJ Engineers with technical issues via telephone and via a PC.
• Be apart of the on call rota system that covers 24/7.
• Commissioning of software with Customers and Engineers.
• Customer Training regarding software.
• Making registration codes for non pms/on-line customers.
• Completing sales quotes.
• Liaise with suppliers when required.
• Attend training as and when required or requested to do so.
• Attend regular supervisions
• Any other reasonable request asked of by Senior Management
Person Specifications
CRITERIA - Skills and Abilities
• Be able to give customers clear and concise information.
• To follow instructions given.
• Ability to Manage own time.
• To be able work alone or as part of a team.
• Excellent Communication Skills
Experience
• Excellent IT knowledge.
• Clear knowledge of Access Control.
• Knowledge of Health & Safety Act.
Personal Attributes
• Approachable
• Good Sense of humour
• Excellent people skills.
• Understanding the needs of others.
The role is to work within the Technical Support Department and to ensure a high quality of support is offered to our customers in a professional manner, enhancing the reputation of TLJ Group Limited
Reports to: The Technical Support Manager who is their line manager.
Duties and Key Responsibilities:
• Supporting customers with technical issues via telephone and via a PC.
• Supporting TLJ Engineers with technical issues via telephone and via a PC.
• Be apart of the on call rota system that covers 24/7.
• Commissioning of software with Customers and Engineers.
• Customer Training regarding software.
• Making registration codes for non pms/on-line customers.
• Completing sales quotes.
• Liaise with suppliers when required.
• Attend training as and when required or requested to do so.
• Attend regular supervisions
• Any other reasonable request asked of by Senior Management
Person Specifications
CRITERIA - Skills and Abilities
• Be able to give customers clear and concise information.
• To follow instructions given.
• Ability to Manage own time.
• To be able work alone or as part of a team.
• Excellent Communication Skills
Experience
• Excellent IT knowledge.
• Clear knowledge of Access Control.
• Knowledge of Health & Safety Act.
Personal Attributes
• Approachable
• Good Sense of humour
• Excellent people skills.
• Understanding the needs of others.