Council House Receptionist & Customer Advisor
| Posting date: | 07 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 April 2025 |
| Location: | Nottingham, NG1 2DT |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 4822 |
Summary
Contract Type: Permanent
Working Hours: usually 8.30am to 4.40pm with 40 minutes lunch (37 hours per week, Monday to Friday)
Worker Type: Onsite Worker
Salary: Starting Salary is £24,790 (Level one) rising to £25,584 (Level three)
Location: The Council House, Old Market Square, Nottingham, NG1 2DT
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
To act as the first point of contact within the City Council at The Council House Reception Desk for members of the public, and all visitors via any access channel, providing an excellent service to these customers of the Council. To identify the needs of those customers at first point of contact and then to address that need effectively and efficiently, personally wherever appropriate, or else by referring the customer to the proper person elsewhere in the Council. (One Full Time Post is available) The Council House is the location for The Nottinghamshire Coroners Service and The City of Nottingham Registration Service and is visited by thousands of customers every year attending Registration appointments for Births & Deaths, Weddings & Civil Partnerships, Citizenships and Inquests.
About You
The ideal candidate will have:
Detailed knowledge of the services provided by the Council House, or the ability to learn about and understand these services within 3 months.
Excellent proven face to face customer service skills and the ability to work in a busy customer contact centre.
Ability to search IT and manual information systems, to provide information and resolve customer requests
Ability to assist in resolving and monitoring customer complaints.
Ability to deal with customer enquiries in person, by phone or in writing quickly and efficiently.
Demonstrates understanding of issues from the customers’ perspective.
Actively listens to the customer and asks appropriate questions to identify customer needs
Manages difficult conversations calmly, effectively, and with sensitivity
Word Processing, keyboard & Spreadsheet skills and the ability to navigate between multiple IT applications to respond to customer enquiries.
Ability to work well as a member of a team and on own initiative
Ability to work flexibly and accurately within the needs of the service, on a pre-planned rota. Able to work confidently without supervision. Take card machine payments and cash and balance fees at the end of the day. Be able to adhere to safe and good practice and follow beginning (opening reception) and end of day (closing reception) security requirements
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Mairi Chapman, Service Manager by telephone on 0115 8765481 or by email at mairi.chapman@nottinghamcity.gov.uk.
Closing Date: 19th March 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: beginning of April 2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home
By applying to this job, you agree to our Terms & Conditions.
Proud member of the Disability Confident employer scheme