Customer Service Specialist - MRO/Aviation
| Posting date: | 24 February 2025 |
|---|---|
| Salary: | £30,000.00 to £35,000.00 per year |
| Hours: | Full time |
| Closing date: | 10 March 2025 |
| Location: | Hayes, London, UB3 1HP |
| Remote working: | On-site only |
| Company: | Carbon60 |
| Job type: | Permanent |
| Job reference: | BBBH158022_1740416393 |
Summary
Carbon60 are working with a globally recognised leader in aircraft maintenance and landing gear manufacturing, who are are looking for an experienced Customer Service Specialist to join their on a full-time permanent basis.
Job Specifics:
- Job Type: Full-time, permanent
- Salary: £30,000 - £35,000 per year
- Location: Hayes, West London
- Working Flex: 5 days per week on-site (office-based role)
- Hours: 38 per week
Overview of the Role:
As a Customer Service Specialist, you will be the main liaison for global customers, ensuring smooth communication and the efficient management of MRO (Maintenance, Repair & Overhaul) events.
You will play a crucial role in customer relationship management, event coordination, and quality oversight, working closely with internal stakeholders across production, engineering, logistics, and finance.
This is a fast-paced role within a customer-facing team that supports airlines, aircraft leasing companies, and component traders, helping to maintain and modernise landing gear assets.
Key Responsibilities:
- Act as the primary point of contact for customers, ensuring timely resolution of queries and concerns.
- Develop and maintain strong relationships with external customers, organising meetings and visits as needed.
- Monitor and report on the status of MRO events, ensuring timely updates for all stakeholders.
- Oversee the induction and management of landing gear MRO events, collaborating with internal teams to ensure operational efficiency.
- Manage customer complaints and warranty claims, working closely with quality and documentation teams to resolve issues.
- Drive continuous improvement initiatives, identifying areas for enhanced service delivery.
- Assist with billing and invoicing, ensuring accurate and timely processing of customer accounts.
Essential Skills & Requirements:
- Proven experience in customer service management, ideally within the aviation or MRO industry.
- Knowledge of Aircraft Maintenance, Repair, and Overhaul (MRO) processes.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- Ability to manage multiple priorities effectively in a dynamic, fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills, with the ability to build strong stakeholder relationships.
- A customer-focused mindset, with a drive for continuous improvement.
Please note: This role requires the right to live and work in the UK unrestricted. Some international travel may be required on short notice.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.