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3343 - Summer Interns - National Services
| Posting date: | 24 February 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 10 March 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Contract |
| Job reference: | 3343 |
Summary
Proud to serve. Proud to keep justice going.
We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.
Spread nationally over several sites, our ‘National Services’ which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.
Key Purpose
We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.
Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.
Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.
Essential Skills, Knowledge, and Criteria
• Ability to work collaboratively in a team environment.
• Excellent customer service skills and communications skills.
• Strong IT, administration, and organisational skills.
• Flexible and adaptive to support business needs.
• Proactive - resolve routine problems and escalate serious issues.
• You must be eligible to work in the UK for the entire duration of the internship.
Applications from students in the final/penultimate year of under/post graduate study are particularly welcome, the experience will be beneficial towards your area of study and future career aspirations.
Ways of working
Successful candidates should be available to commence employment on 23rd June 2025 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro rata basis.
As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week.
Locations
Role availability varies by location, please see below for the full list.
You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on a regular or ad hoc basis at other local HMCTS offices.
We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress, remaining applications will be withdrawn. We are unable to transfer applications between regions or place candidates at sites not listed.
National Business Centre (NBC) Role Purpose:
Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence.
Courts & Tribunals Service Centre (CTSC) Role Purpose:
CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.
We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.
Spread nationally over several sites, our ‘National Services’ which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.
Key Purpose
We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.
Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.
Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.
Essential Skills, Knowledge, and Criteria
• Ability to work collaboratively in a team environment.
• Excellent customer service skills and communications skills.
• Strong IT, administration, and organisational skills.
• Flexible and adaptive to support business needs.
• Proactive - resolve routine problems and escalate serious issues.
• You must be eligible to work in the UK for the entire duration of the internship.
Applications from students in the final/penultimate year of under/post graduate study are particularly welcome, the experience will be beneficial towards your area of study and future career aspirations.
Ways of working
Successful candidates should be available to commence employment on 23rd June 2025 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro rata basis.
As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week.
Locations
Role availability varies by location, please see below for the full list.
You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on a regular or ad hoc basis at other local HMCTS offices.
We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress, remaining applications will be withdrawn. We are unable to transfer applications between regions or place candidates at sites not listed.
National Business Centre (NBC) Role Purpose:
Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence.
Courts & Tribunals Service Centre (CTSC) Role Purpose:
CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.