Head of IT Service Management
| Dyddiad hysbysebu: | 20 Chwefror 2025 |
|---|---|
| Cyflog: | £54,857 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Mawrth 2025 |
| Lleoliad: | Southampton |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 391796/1 |
Crynodeb
Can you autonomously optimise vendor relationships with a proven track record of outstanding commercial and IT Supplier Management activity?
If so, we are looking for a Head of IT Service Management to join us at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you!
The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
Safer lives. Safer Ships. Cleaner Seas.
Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.
We are committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams.
We want everyone to feel valued and supported to achieve their potential at MCA.
This culture of inclusion is underpinned by our staff networks groups covering, Women’s, LGBTQI+, Race, Carers, Mental Wellbeing and volunteer Respect Ambassadors.
The Head of IT Service Management leads the IT Service Management team, responsible for managing the service delivery of all provided systems for Information Technology, ensuring relationships and performance of key IT suppliers is at optimum level.
The role will oversee the IT Service Management team to ensure that all internal business relations within the organisation are also managed, nurtured and strengthened in order to maintain and improve IT reputation. Thus, enabling the team to proactively manage delivery of services (including testing and deployment of releases) as well as delivering new functionality required by the business while protecting the integrity of existing services.
Identifying and implementing improvements across the teams as well as guiding, using key expertise in the discipline of IT Service Management, to influence continuous improvement within the function and from third party suppliers to the benefit of IT and wider customers.
Your responsibilities include but are not limited to:
Leadership:
- Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
- Lead and motivate a high performing, enthusiastic team, ensuring adequate resources and capacity.
- Responsible for the services that deliver core business applications across MCA including delivery of the vision as set by the service owner, continual service improvement, service innovation, value and efficiency.
Supplier Management / Engagement:
- Establishing, developing and leading commercial relationships with technology suppliers.
- Management of IT Suppliers, ensuring delivery against contractual obligations and performance against set targets via regular service reviews.
Service Delivery:
- Reporting performance quality measures and ensuring they meet good practice and standards.
- Supporting continuous review of operational and performance insights and trend analysis.
Stakeholder Management:
- Working and communicating effectively with business representatives across MCA to ensure services are delivered according to their expectations.
- Own the reporting of performance metrics ensuring they meet required standards and SLAs.
For further information about the role and responsibilities, please see the attached role profile.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd